The Biggest Thing AI Learned Was When to Shut Up.

I love great advertising. Not because it sells. Because every once in a while, it reminds us who we are. The latest OpenAI commercial does exactly that. It doesn’t lead with technology. It doesn’t overwhelm you with features. It doesn’t try to impress you with benchmarks, models, or buzzwords. Instead, it gives you something far … Read more

FIFA’s Revenue Revolution: When Football Became a Platform Business

I stayed up late last night reading through the notes from a fascinating podcast conversation about FIFA’s financial transformation, and I’m still thinking about it this morning. Not because of the numbers themselves, though a jump from $7 billion to $13 billion in one World Cup cycle is certainly eye-popping, but because of what those … Read more

The Cold Shoulder

When the Door Closes on the Biggest Player in the Room Here’s what actually happened between Google and OpenAI — and why the story everyone’s telling misses the point entirely. I’ve been watching this unfold with the kind of fascination usually reserved for watching two tech giants play chicken on a highway. On the surface, … Read more

Zoom Slides Isn’t About Presentations. It’s About the Future of Work.

When I first looked at Zoom Slides, my immediate reaction wasn’t “Zoom built a PowerPoint competitor.” Instead, I saw another step in a journey I’ve been writing about for nearly twenty years. Back in January, while previewing the sessions I’d be moderating at ITExpo, I wrote that the future of Unified Communications wasn’t simply UC … Read more

Mind the Gaps: Why Differentiation Alone Isn’t Enough

For years, I’ve watched startups, telecom companies, SaaS providers, and platform businesses obsess over one thing: differentiation. The pitch usually goes something like this: “We’re faster.” “We’re cheaper.” “We have more features.” “We’re AI-powered.” That’s all well and good, but being different and being relevant are not the same thing. In my years helping companies … Read more

The World Cup Is No Longer Just a Tournament. It’s the Template.

Something shifted this summer, and it wasn’t just the score on the board. When the USMNT beat Australia 2–0 on a Friday afternoon, 14.78 million people watched on English-language television alone, making it the fourth-largest audience for a men’s World Cup match in U.S. history, behind a record set just one week earlier when 18.04 … Read more

The Model Isn’t the Product. The Output Is.

Yesterday I wrote “The Transcript Was Never the Point,” and it’s driven some interesting commentary. Today, I want to go one step further because, as we broaden the scope, it’s obvious that everyone is watching the wrong race. The conversation in tech circles, boardrooms, and venture portfolios has been locked on a single obsession: which … Read more