The Banks Are Confused

The banking industry’s relationship with VoIP technology reminds me of how financial institutions initially approached cloud computing – with excessive caution that bordered on paranoia. After diving deep into the common misconceptions about VoIP in banking, I’m struck by how outdated many of these concerns really are. Let’s take a step back and look at … Read more

The Great Net Neutrality Dance: Why Your Internet’s Future Matters More Than Ever

First, I need to thank Glenn Richards of Dickinson Wright for all his emails keeping the telecom world abreast of the net neutrality situation in the USA and, more specifically, in the courts. While I have been accused of “practicing law without a license” by my Legal Eagle friends, I simply had great teachers in that area. … Read more

Why I’m Hooked On SuperWhisper

In the ever-evolving landscape of digital productivity tools, I’ve come across a standout application that redefines the art of transcription and thought processing. SuperWhisper. SuperWhisper is not just another transcription app—it’s a sophisticated platform designed to elevate digital note-taking and creative workflows. What makes SuperWhisper exceptional isn’t just its functionality, but its intuitive grasp of … Read more

I Phound The Next Big Thing:

Reimagining Digital Communication: Why Phound’s Privacy-First Approach Caught My Attention You all know that I’ve been watching the digital communication space evolve for years, and I have to tell you about something interesting I’ve been working on for the past two months. It’s called Phound, and it’s tackling a challenge that’s been bugging me (and … Read more

How AI is Revolutionizing the Telecom Industry

Artificial intelligence (AI) is rapidly transforming the telecommunications industry, driving a wave of innovation and change across all segments. From optimizing network performance and enhancing customer service to enabling personalized experiences and creating new service offerings, AI is revolutionizing how telecom carriers, UCaaS providers, CPaaS suppliers, and mobile operators conduct business and interact with customers. … Read more

It’s A Numbers Game

The current obsession with phone number longevity as a trust signal in fraud detection is, I believe, becoming increasingly problematic. Let me break down why I think those organizations are  approaching this all wrong: First, let’s consider what’s happening in the mobile landscape: The fundamental assumption that a long-held phone number equals trustworthiness is falling … Read more

The News Release Is Not Dead

Looking at the latest Cision “State of the Press Release” report for 2024, I’m struck by how press releases continue to defy the “dying medium” narrative that’s been floating around for years. The data tells an interesting story – one that might surprise the digital-first zealots who’ve been predicting the death of traditional PR tools. … Read more

Are You Experienced-Experiential Marketing in 2025

Lately, I’ve been looking at a key evolution in the events and marketing landscape. Experiential Marketing, and this is no longer a trend; it’s becoming the expectation. By 2025, it will be the dominant force, especially for brands seeking to cut through the noise and connect with audiences on a deeper level. Let’s explore the … Read more

The AI Revolution in VoIP: Smaller Players Making Big Waves

I’ve been watching the VoIP space evolve for years, and let me tell you — what’s happening right now with AI integration is nothing short of extraordinary. It reminds me of those early days when VoIP itself was just emerging, disrupting traditional telecom. Now, we’re witnessing another seismic shift, but this time it’s the underdogs … Read more

VoIP: Going Well Beyond Voice

Looking at the emerging AI-VoIP landscape, I’m struck by how rapidly we’re moving beyond basic voice communication into something far more sophisticated. What’s particularly interesting is how this isn’t just about adding AI features – it’s about fundamentally reimagining what a phone call can be. Let me break down what I see as the most … Read more