How AI is Revolutionizing the Telecom Industry

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Artificial intelligence (AI) is rapidly transforming the telecommunications industry, driving a wave of innovation and change across all segments. From optimizing network performance and enhancing customer service to enabling personalized experiences and creating new service offerings, AI is revolutionizing how telecom carriers, UCaaS providers, CPaaS suppliers, and mobile operators conduct business and interact with customers. … Read more

It’s A Numbers Game

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The current obsession with phone number longevity as a trust signal in fraud detection is, I believe, becoming increasingly problematic. Let me break down why I think those organizations are  approaching this all wrong: First, let’s consider what’s happening in the mobile landscape: The fundamental assumption that a long-held phone number equals trustworthiness is falling … Read more

The News Release Is Not Dead

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Looking at the latest Cision “State of the Press Release” report for 2024, I’m struck by how press releases continue to defy the “dying medium” narrative that’s been floating around for years. The data tells an interesting story – one that might surprise the digital-first zealots who’ve been predicting the death of traditional PR tools. … Read more

Are You Experienced-Experiential Marketing in 2025

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Lately, I’ve been looking at a key evolution in the events and marketing landscape. Experiential Marketing, and this is no longer a trend; it’s becoming the expectation. By 2025, it will be the dominant force, especially for brands seeking to cut through the noise and connect with audiences on a deeper level. Let’s explore the … Read more

The AI Revolution in VoIP: Smaller Players Making Big Waves

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I’ve been watching the VoIP space evolve for years, and let me tell you — what’s happening right now with AI integration is nothing short of extraordinary. It reminds me of those early days when VoIP itself was just emerging, disrupting traditional telecom. Now, we’re witnessing another seismic shift, but this time it’s the underdogs … Read more

VoIP: Going Well Beyond Voice

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Looking at the emerging AI-VoIP landscape, I’m struck by how rapidly we’re moving beyond basic voice communication into something far more sophisticated. What’s particularly interesting is how this isn’t just about adding AI features – it’s about fundamentally reimagining what a phone call can be. Let me break down what I see as the most … Read more

The AI Revolution in Business Communication: A Personal Take

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I’ve been watching something fascinating unfold in the communication technology space – AI isn’t just changing how we talk, it’s completely reimagining what’s possible in business communication. As someone who’s witnessed the evolution from basic phone systems to sophisticated VoIP platforms, I can tell you: we’re entering uncharted territory. Let me paint you a picture … Read more

The New Guard vs. The Established Titans in AI-Driven VoIP

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AI is reshaping the VoIP industry, but not all players are created equal. While industry stalwarts like Dialpad, Aircall, and RingCentral have cemented their place in the ecosystem, an emerging wave of innovators—including Synthflow, Bland.ai, and Retell—is bringing fresh perspectives and pushing the envelope on what’s possible. Let’s break down how the newcomers stack up … Read more

AI in VoIP: Transforming Communication with Smarter Tools

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Artificial Intelligence (AI) isn’t just a buzzword anymore; it’s the backbone of innovation in the communication industry. VoIP providers are diving deep into AI, integrating it to not only enhance call quality but also to unlock valuable insights that reshape customer interactions. Let’s break down how the leaders in VoIP are redefining the way businesses … Read more

A Forward-Looking View on Emerging U.S. Telecommunications Policies for 2025 

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It’s almost 2025, and America’s telecommunications landscape has undergone a remarkable transformation. Donald Trump’s pending return to the White House has ushered in an era of streamlined decision-making, backed by a cadre of pro-business appointees who champion infrastructure improvements and private-sector innovation. Elon Musk, meanwhile, is not only launching rockets and electric cars but also … Read more