VoIP Grows, Wireline Loses

Network World is reporting that the wireline customer base in the USA is shrinking while VoIP service is increasing, but there view is that VoIP has peaked and that cord cutting, with more and more customers moving to wireless is the trend. Not much new in that thinking except for one key factor. E911. Until … Read more

Verizon’s Clouded Thinking: Social Media is Not Customer or Media Relations

  Image via Wikipedia Verizon's Wireless needs a dose of reality. Using Twitter to tell the public that they are aware of the LTE outage this past week, is neither media relations nor public relations. It's hiding in plain sight. It's like a public company putting out news on a Friday afternoon, after the market … Read more