Over the past week I have received written complaints from customers or former Vonage customers citing a recurring pattern of how they are handling questions, plan changes, payments and cancellations. None are pretty. Normally I would try to help by reaching out to Vonage, but their people have their hands full. You see, there is … Read more
Thu 18/10/2007 16:08 18102007051
Let’s face it. Traditional media will either adapt or die. Newspapers are feeling it more than any form of old school media so when I saw this story about our client TalkPlus and their just announced iPhone deployment I had to riff about it here. Here’s my take on this. The Tribune knows they are … Read more
I met Dr. Norman Lewis, ex Orange, and now Chief Strategy Officer of Wireless Grids. This is a company that is onto something. No wires. Basically, any device will connect to any network, any other device and just work. Mic on your PC. Recording software on your Mac. Freestanding Sony video cam. You have all … Read more
For the past decade we have been all aiming towards convergence. Many of us in the blogosphere have been written many a post on the idea of convergence created by broadband, unification of messaging and such. After watching and listening to a series of presentations the last two days at Telco 2.0 Executive Brainstorm, I … Read more
I have to give credit to two of my agencies clients, Truphone and TalkPlus. Both showed a lot of guts and insight in betting the farm so to speak and going forward with advanced development of clients and processes that will let their services work (or work soon) on the iPhone from Apple in the … Read more
Stuart Henshall had some kind words about me, my company and our clients last week. Over the weekend we chatted about the state of marketing communications, and specifically, the concept of blogger relations. He went on to write another very insightful post yesterday, again drawing attention to how we at Comunicano tend to approach the … Read more
Stuart Henshall had some kind words about me, my company and our clients last week. Over the weekend we chatted about the state of marketing communications, and specifically, the concept of blogger relations. He went on to write another very insightful post yesterday, again drawing attention to how we at Comunicano tend to approach the … Read more
Hat tip to Matt Miller for this one. As someone who grew up in Philadelphia and remembers Penn Station very well (have you seen Witness with Harrison Ford?) having WiFi in there and elsewhere is a big plus. Adding it in three other stations including New York City’s Penn Station is a really good step … Read more
Hat tip to Matt Miller for this one. As someone who grew up in Philadelphia and remembers 30th Street Station very well (have you seen Witness with Harrison Ford?) having WiFi in there and elsewhere is a big plus. Adding it in three other stations including New York City’s Penn Station is a really good … Read more
