The PSTN Sunset in the UK: A Wake-Up Call for the U.S. VoIP Market


In the UK, BT’s analog switch-off story just got a new twist—the hard stop once pegged for December 2025 has been extended to January 2027. But don’t mistake the extension as a license to wait. The reality? We’re now watching the final act of analog in slow motion, and the deadline may have moved, but the urgency hasn’t waned.

The “Stop Sell” that began in September 2023 has already frozen new ISDN and legacy landline purchases. That effectively means the UK market is now in an accelerated migration window. Legacy systems are not just outdated—they’re now a liability. Businesses still hanging onto their copper lines will face increasing service degradation, support headaches, and a shrinking pool of engineers who even remember how the old gear works.

For providers, this is peak VoIP opportunity—especially for those with SIP trunking, secure connectivity, and robust QoS baked into their offering. There’s a rush to capture last-minute enterprise transitions, and those selling “PSTN Switch-Off Ready” certifications or full-blown migration services are in for a high-margin couple of years.

The extension to 2027 buys time—but it also raises the stakes. The final migration push will be messy, crowded, and urgent. If you’re not preparing now, you’re behind.

Now, let’s pan across the pond.

In the U.S., the analog wind-down has been more like a quiet fade-out than a coordinated transition. The FCC deregulated copper service retirement, and incumbents like AT&T and Verizon have slowly pulled the plug on POTS—quietly sunsetting service in many markets and nudging customers onto IP-based alternatives. But unlike BT’s centralized approach, we’re seeing patchwork retirements with little clarity or consumer education.

Where the UK is methodically marching toward a national IP future, the U.S. is meandering there, without a roadmap. That’s risky. Especially for SMBs, government agencies, and rural service providers who haven’t modernized. And without a hard deadline, complacency is the default. That creates an opportunity for those willing to lead.

If you’re a U.S. provider or IT leader, take a cue from the UK. Audit your infrastructure. Revisit your SIP and security stack. Build your own “Switch-Off Ready” playbook. Because whether or not a national mandate lands, the economics of analog are already on life support.

As I’ve said for nearly two decades, VoIP isn’t the future—it is the present. The only question now is: Are you migrating ahead of the pain—or waiting until it breaks?