Starbucks, Out of Sync: When a Muffin Beats Your Espresso

There’s a certain expectation when you step into a Starbucks: efficiency, consistency, and—if we’re being aspirational—a semblance of the café experience. But lately, that rhythm feels broken. Starbucks, once the master of orchestrated chaos, now feels oddly out of sync. Starbucks has lost its rhythm. When a simple order like an espresso and warmed muffin … Read more

Voice AI in Telecom: Transformative or Just Another Tech Fad?

Our Past paves the Road Ahead The telecom industry is buzzing about Voice AI’s potential to revolutionize how we communicate across UCaaS, CPaaS, and CCaaS platforms. After reviewing the latest trends, I’m seeing three major developments that are genuinely changing the game – though perhaps not as dramatically as some vendors would have you believe. … Read more

How I Reclaimed My Life from the Email Monster

I’ve been in a toxic relationship for years — with my inbox. You know the feeling: that constant pull to check notifications, the anxiety of an unread count climbing higher, the Sunday night dread of Monday morning’s email avalanche. But I’m here to tell you that I’ve finally broken free, and the liberation has been … Read more

The AI Adoption Standoff: Why CIOs and CMOs Are Pumping the Brakes

The AI hype train is running at full steam, but interestingly, two key executives who should be its biggest champions—CIOs and CMOs—are often the ones applying the brakes. I’ve been watching this resistance pattern emerge, and it’s fascinating how similar yet distinct their concerns are. Let’s break down what’s happening here. The business world has … Read more

What’s WhatsApp Up To?

WhatsApp’s latest feature drop has me thinking about the eternal question in messaging apps: are you innovating or just playing catch-up? The internet seems divided on WhatsApp’s new capabilities, with reactions generally falling into a few camps: Taking a step back, I think two things can simultaneously be true here: WhatsApp is genuinely improving its … Read more

Why Sports Teams Need Conversational Memory – And Fast

In professional sports, the margins between winning and losing aren’t just narrow—they’re microscopic. Every play, decision, and word spoken by players, coaches, and staff has the potential to impact outcomes. Yet, much of that valuable conversation—whether it’s strategic talk in the locker room, scout discussions in the war room, or sideline chatter during a game—gets … Read more

Bye Bye Skype

The End of an Era: Microsoft Pulling the Plug on Skype The news dropped late last week that Microsoft plans to retire Skype in May 2025, and I’m seeing the tech community split into several predictable camps: Those who see this as inevitable given Teams’ ascendance and Skype’s declining relevance. Those lamenting the loss of … Read more