Every so often, a new idea comes along that is not just a product feature or a cost-saving tweak, but a real architectural shift. Anthropic’s Advisor Strategy is one of those ideas. At its core, the concept is simple. You let a faster, lower-cost model do the routine work. When something complex, ambiguous, or high-stakes … Read more
For more than two decades, I’ve been chronicling the arrival and slow decline of legacy in-flight internet, from GoGo’s early air-to-ground struggles to the painful reality of slow, overpriced connectivity that too many passengers endured. In coverage dating back to the rise of GoGo’s ATG and early satellite efforts at blocking VoIP, the pattern was … Read more
By now, it should surprise no one that Meta is methodically weaving AI deeper into its communications stack. The recent announcement of Manus Minutes — an AI-powered way to capture, summarize, and extract meaning from conversations — feels like one of those features that doesn’t stay standalone for long. Here’s my prediction: Meta will integrate … Read more
There’s something wonderfully nostalgic about The Jetsons, the 1960s animated sitcom that gave us a peek into “the future” as imagined from the space age. Orbit City’s flying cars, robot maids, and meals in pills still evoke laughter and awe. But take a closer look, and you’ll find that many of those fanciful ideas aren’t … Read more
Sometimes the future shows up wearing yesterday’s jacket. That’s exactly what the Model Context Protocol (MCP) looks like right now. It’s clean. It’s extensible. It’s open. And it’s being embraced by AI labs like Anthropic, OpenAI, Google, and Microsoft as the connective tissue between agents and tools. If you remember the rise of SIP (Session … Read more
Start with the numbers, not the mythology. Pew’s latest report, Americans Social Media Use 2025, puts WhatsApp at about one third of U.S. adults, up from 23 percent in 2021. That is a serious mid-tier platform in a country where everyone assumed SMS and iMessage had permanent squatter’s rights. Drill into Pew’s earlier Americans Social … Read more
Three years ago, ChatGPT lit a fuse. Not just under OpenAI, but under the entire tech industry. Like the iPhone in 2007 or the launch of Skype in 2003, it wasn’t just a product drop — it was a moment. In the span of 36 months, the world moved from wondering what this chatbot thing … Read more
We’ve seen our fair share of tech hype cycles over the past two decades: smartphones, the rise of VoIP, the birth of cloud computing. But generative AI isn’t just another entrant on the innovation leaderboard. It has now earned a title no other technology has: the fastest adopted general-purpose technology in U.S. history. Let that … Read more
WhatsApp: The Silent Front Door to AI Over the last two decades, we’ve watched communications shift, from desktop dialers and browser-based apps to mobile-first, message-driven interactions. We’ve seen the rise (and often the fall) of platform plays. But now, as AI becomes the next wave, the real story isn’t in new apps. It’s in existing … Read more
Since the early days of VoIP, we’ve been talking about the demise of legacy telephony structures. “Press 1 for sales” was always a symptom of old-school thinking. Now, with OpenAI’s real-time SIP integration, that era is finally over. For years, I’ve advocated for smarter systems. In 2018, when Dialpad acquired TalkIQ, I wrote how AI … Read more
