Our Past paves the Road Ahead The telecom industry is buzzing about Voice AI’s potential to revolutionize how we communicate across UCaaS, CPaaS, and CCaaS platforms. After reviewing the latest trends, I’m seeing three major developments that are genuinely changing the game – though perhaps not as dramatically as some vendors would have you believe. … Read more
WhatsApp’s latest feature drop has me thinking about the eternal question in messaging apps: are you innovating or just playing catch-up? The internet seems divided on WhatsApp’s new capabilities, with reactions generally falling into a few camps: Taking a step back, I think two things can simultaneously be true here: WhatsApp is genuinely improving its … Read more
Yesterday I posted about why sports teams need vCONs. Well, let’s move from the “team” side to the business of sports. You see, I’ve been in the room when a misquoted coach nearly tanked a sponsorship. I’ve watched marketers scramble because fan feedback came in three weeks too late. I’ve seen sales teams miss the … Read more
The banking industry’s relationship with VoIP technology reminds me of how financial institutions initially approached cloud computing – with excessive caution that bordered on paranoia. After diving deep into the common misconceptions about VoIP in banking, I’m struck by how outdated many of these concerns really are. Let’s take a step back and look at … Read more
First, I need to thank Glenn Richards of Dickinson Wright for all his emails keeping the telecom world abreast of the net neutrality situation in the USA and, more specifically, in the courts. While I have been accused of “practicing law without a license” by my Legal Eagle friends, I simply had great teachers in that area. … Read more
Reimagining Digital Communication: Why Phound’s Privacy-First Approach Caught My Attention You all know that I’ve been watching the digital communication space evolve for years, and I have to tell you about something interesting I’ve been working on for the past two months. It’s called Phound, and it’s tackling a challenge that’s been bugging me (and … Read more
I’ve been watching the VoIP space evolve for years, and let me tell you — what’s happening right now with AI integration is nothing short of extraordinary. It reminds me of those early days when VoIP itself was just emerging, disrupting traditional telecom. Now, we’re witnessing another seismic shift, but this time it’s the underdogs … Read more
Looking at the emerging AI-VoIP landscape, I’m struck by how rapidly we’re moving beyond basic voice communication into something far more sophisticated. What’s particularly interesting is how this isn’t just about adding AI features – it’s about fundamentally reimagining what a phone call can be. Let me break down what I see as the most … Read more
I’ve been watching something fascinating unfold in the communication technology space – AI isn’t just changing how we talk, it’s completely reimagining what’s possible in business communication. As someone who’s witnessed the evolution from basic phone systems to sophisticated VoIP platforms, I can tell you: we’re entering uncharted territory. Let me paint you a picture … Read more
AI is reshaping the VoIP industry, but not all players are created equal. While industry stalwarts like Dialpad, Aircall, and RingCentral have cemented their place in the ecosystem, an emerging wave of innovators—including Synthflow, Bland.ai, and Retell—is bringing fresh perspectives and pushing the envelope on what’s possible. Let’s break down how the newcomers stack up … Read more
