Our Past paves the Road Ahead The telecom industry is buzzing about Voice AI’s potential to revolutionize how we communicate across UCaaS, CPaaS, and CCaaS platforms. After reviewing the latest trends, I’m seeing three major developments that are genuinely changing the game – though perhaps not as dramatically as some vendors would have you believe. … Read more
I’ve been in a toxic relationship for years — with my inbox. You know the feeling: that constant pull to check notifications, the anxiety of an unread count climbing higher, the Sunday night dread of Monday morning’s email avalanche. But I’m here to tell you that I’ve finally broken free, and the liberation has been … Read more
First, I need to thank Glenn Richards of Dickinson Wright for all his emails keeping the telecom world abreast of the net neutrality situation in the USA and, more specifically, in the courts. While I have been accused of “practicing law without a license” by my Legal Eagle friends, I simply had great teachers in that area. … Read more
Reimagining Digital Communication: Why Phound’s Privacy-First Approach Caught My Attention You all know that I’ve been watching the digital communication space evolve for years, and I have to tell you about something interesting I’ve been working on for the past two months. It’s called Phound, and it’s tackling a challenge that’s been bugging me (and … Read more
I’ve been watching the VoIP space evolve for years, and let me tell you — what’s happening right now with AI integration is nothing short of extraordinary. It reminds me of those early days when VoIP itself was just emerging, disrupting traditional telecom. Now, we’re witnessing another seismic shift, but this time it’s the underdogs … Read more
Navigating the Pitfalls of Pay-for-Placement PR While the pay-for-placement PR model offers predictability, it comes with its own set of challenges. This model can sometimes blur the lines between genuine news and paid content, affecting perceived credibility. Let’s look at three examples of Pay for Placement PR. A consumer electronics brand pays for a feature … Read more
Robots are an interest of mine and what I’m learning is very fascinating. Recently a friend of mine shared the thought that unions are fearful of robots replacing people, but I see it differently. Imagine robots that don’t just perform repetitive tasks in one spot, but move around and work alongside us. Welcome to the … Read more
Well, well, well. Bessemer Venture Partners (BVP) has done it again with their latest “State of the Cloud 2024″ report. And let me tell you, it’s a game-changer. If you’re even remotely involved in the cloud or AI industry, you’d be foolish not to dive into this report head-first. The key takeaway? AI is no … Read more
As we stand on the brink of another technological revolution, it’s impossible not to be both excited and slightly apprehensive about the rapid advancements in artificial intelligence (AI). Over the next 24 to 36 months, the AI landscape is set to evolve in ways that will fundamentally transform various industries and our everyday lives. Here’s … Read more
I’ve been using Google’s NotebookLM, their AI-powered research and writing assistant which now is expanding to over 200 countries and territories since it first came out. Now with the global rollout Google is including access to the upgraded Gemini 1.5 Pro, which means it will now offer several new capabilities that are all designed to … Read more
