Something interesting is happening inside Claude’s voice interface, and it’s a signal that tells us a lot about where AI assistants are heading. For the past few weeks, if you’ve been living where the devs are and poking around with Claude’s voice mode, you might have noticed a model selector sitting there. It looked like … Read more
OpenAI didn’t just ship a product this month. It made a bet on where work itself happens. ChatGPT Work, built on the new GPT-5.6 model family, is an agent that gathers context from your apps and files, breaks a goal into steps, and hands you finished output: sheets, slides, docs, dashboards, even full websites through … Read more
When I first looked at Zoom Slides, my immediate reaction wasn’t “Zoom built a PowerPoint competitor.” Instead, I saw another step in a journey I’ve been writing about for nearly twenty years. Back in January, while previewing the sessions I’d be moderating at ITExpo, I wrote that the future of Unified Communications wasn’t simply UC … Read more
Yesterday I wrote “The Transcript Was Never the Point,” and it’s driven some interesting commentary. Today, I want to go one step further because, as we broaden the scope, it’s obvious that everyone is watching the wrong race. The conversation in tech circles, boardrooms, and venture portfolios has been locked on a single obsession: which … Read more
You’ve been saving the wrong thing. For the last three years, the voice AI story has been told as a transcription story. Record the call. Convert speech to text. Search it. Tag it. Maybe run some sentiment analysis on top. Bold words like “insights” get thrown around. Dashboards get built. Teams feel productive. None of … Read more
Over the past two decades of writing about telecom, mobile and the evolution of how we communicate, one thing has become very clear to me: when companies make it harder to reach them, consumers don’t stop trying. They simply change channels. As someone who has spent more time than I care to admit on the … Read more
The invisible layer wins. Every billion-dollar sports business running today, streaming rights, fantasy platforms, betting exchanges, and performance analytics all run on APIs that most executives couldn’t name and most investors never audit. That’s the opportunity and the risk sitting in the same sentence. The Plumbing No One Talks About Is Now the Product Over … Read more
Every so often, a new idea comes along that is not just a product feature or a cost-saving tweak, but a real architectural shift. Anthropic’s Advisor Strategy is one of those ideas. At its core, the concept is simple. You let a faster, lower-cost model do the routine work. When something complex, ambiguous, or high-stakes … Read more
By now, it should surprise no one that Meta is methodically weaving AI deeper into its communications stack. The recent announcement of Manus Minutes — an AI-powered way to capture, summarize, and extract meaning from conversations — feels like one of those features that doesn’t stay standalone for long. Here’s my prediction: Meta will integrate … Read more
There’s something wonderfully nostalgic about The Jetsons, the 1960s animated sitcom that gave us a peek into “the future” as imagined from the space age. Orbit City’s flying cars, robot maids, and meals in pills still evoke laughter and awe. But take a closer look, and you’ll find that many of those fanciful ideas aren’t … Read more
