By Andy Abramson The communication technology industry just hit another watershed moment. And if you’ve been reading VoIPWatch over the years, you’ll know I’ve been tracking these tectonic shifts since before the word “unified” was added to “communications.” Back then, I would chronicle this on an almost daily basis. The stakes were high then, and … Read more
When colleagues dismiss sophisticated AI implementations with phrases like “oh that’s just your AI,” they inadvertently expose their own technological illiteracy and psychological biases. This reductive commentary reflects a fundamental misunderstanding of modern AI capabilities and reveals deeper issues of workplace envy and resistance to innovation. The Knowledge Divide The “just AI” dismissal reveals a … Read more
The 2025 CNBC Disruptor 50 list reads like a who’s who of AI-powered upstarts ready to eat the lunch of established players across multiple industries. With a combined valuation approaching $800 billion, these companies aren’t just disrupting markets – they’re redefining them entirely. Taking a step back, I think there are a few fascinating patterns … Read more
Artificial intelligence is having a moment, and it’s a moment that’s evolving into an era. But that era won’t be built on just horsepower and hype. It needs something far more foundational: trust. And now we’re seeing that foundation take shape with the convergence of AI Trust Frameworks and vCons—virtual conversations packaged with verifiable memory. … Read more
The Interface Revolution Is Already Here, And It’s Reshaping Everything If you’ve been watching the “interface-first” revolution unfold for a while now, you already know what’s striking isn’t that it’s coming—it’s that it’s already fundamentally reshaping commerce while most businesses remain oblivious to the shift. The evidence is everywhere if you know where to look. … Read more
For nearly two decades, I’ve watched cloud communications morph from novel disruption to mainstream infrastructure. And now, Contact Center as a Service (CCaaS) is on the verge of something even bigger—a reinvention that’s powered not just by tech, but by timing. With global market forecasts projecting a climb from $8.55 billion in 2024 to as … Read more
I’ve been thinking about something that doesn’t get nearly enough attention in tech circles: what happens when the next third of humanity comes online? Thanks to low-cost satellite internet, we’re looking at potentially 2.6 billion new users joining the digital world – and their experience will be fundamentally different from anything we’ve seen before. These … Read more
Back when Yahoo, Microsoft, and Google were the digital gatekeepers, we watched a generation of VoIP startups try to wedge voice into the web. Some succeeded. Others got acquired or disappeared. But now, the power players aren’t who they used to be. Today, it’s OpenAI, Anthropic, Google with Gemini, and Mistral that are shaping the … Read more
Over the years, I’ve seen a fair share of overhyped tech promises fade as fast as they came—especially in communications. But every so often, something comes along that doesn’t just tweak the way we communicate—it reshapes it entirely. VoIP did that. Unified Communications got us closer. And now, we’re looking at the next big evolution: … Read more
Over two decades of watching the #telecom and #VoIP evolution, one thing has remained constant—change. From softswitches to SIP trunks to the rise of cloud-native communications, transformation has been a constant drumbeat. But nothing, and I mean nothing, has the potential to redefine customer experience, compliance, and business value like the rise of the vCon: … Read more
