You’ve been saving the wrong thing. For the last three years, the voice AI story has been told as a transcription story. Record the call. Convert speech to text. Search it. Tag it. Maybe run some sentiment analysis on top. Bold words like “insights” get thrown around. Dashboards get built. Teams feel productive. None of … Read more
Over the past two decades of writing about telecom, mobile and the evolution of how we communicate, one thing has become very clear to me: when companies make it harder to reach them, consumers don’t stop trying. They simply change channels. As someone who has spent more time than I care to admit on the … Read more
Every so often, a new idea comes along that is not just a product feature or a cost-saving tweak, but a real architectural shift. Anthropic’s Advisor Strategy is one of those ideas. At its core, the concept is simple. You let a faster, lower-cost model do the routine work. When something complex, ambiguous, or high-stakes … Read more
By now, it should surprise no one that Meta is methodically weaving AI deeper into its communications stack. The recent announcement of Manus Minutes — an AI-powered way to capture, summarize, and extract meaning from conversations — feels like one of those features that doesn’t stay standalone for long. Here’s my prediction: Meta will integrate … Read more
Sometimes the future shows up wearing yesterday’s jacket. That’s exactly what the Model Context Protocol (MCP) looks like right now. It’s clean. It’s extensible. It’s open. And it’s being embraced by AI labs like Anthropic, OpenAI, Google, and Microsoft as the connective tissue between agents and tools. If you remember the rise of SIP (Session … Read more
Start with the numbers, not the mythology. Pew’s latest report, Americans Social Media Use 2025, puts WhatsApp at about one third of U.S. adults, up from 23 percent in 2021. That is a serious mid-tier platform in a country where everyone assumed SMS and iMessage had permanent squatter’s rights. Drill into Pew’s earlier Americans Social … Read more
WhatsApp: The Silent Front Door to AI Over the last two decades, we’ve watched communications shift, from desktop dialers and browser-based apps to mobile-first, message-driven interactions. We’ve seen the rise (and often the fall) of platform plays. But now, as AI becomes the next wave, the real story isn’t in new apps. It’s in existing … Read more
Since the early days of VoIP, we’ve been talking about the demise of legacy telephony structures. “Press 1 for sales” was always a symptom of old-school thinking. Now, with OpenAI’s real-time SIP integration, that era is finally over. For years, I’ve advocated for smarter systems. In 2018, when Dialpad acquired TalkIQ, I wrote how AI … Read more
The HIPAA conduit exemption is a narrow carve-out in the HIPAA Privacy and Security Rules. It says that if an entity merely transports protected health information (PHI) from point A to point B without storing it or having routine access to it, they’re not considered a business associate and therefore don’t need a Business Associate … Read more
There was a time when “gigabit” sounded like science fiction. The idea that you could move a billion bits per second to your home or office was the stuff of press releases and futurist conference keynotes. Fast-forward to today, and “gigabit” is like a high-performance sports car you only drive in school zones—more capacity than … Read more
