VoIP

The Dismissive Attitude: Why “That’s Just AI” Reveals More About the Speaker Than the User

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When colleagues dismiss sophisticated AI implementations with phrases like “oh that’s just your AI,” they inadvertently expose their own technological illiteracy and psychological biases. This reductive commentary reflects a fundamental misunderstanding of modern AI capabilities and reveals deeper issues of workplace envy and resistance to innovation. The Knowledge Divide The “just AI” dismissal reveals a … Read more

Zoom Is Reimagining the Office. Again.

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Zoom just dropped a major update to its Zoom Spaces offering, and it’s more than just a refresh — it’s a reimagination of the hybrid workspace experience. For those of us who have been watching the evolution of collaboration tech since the days of dusty Polycoms and analog handsets, this is Zoom doubling down on … Read more

Google’s Project Starline: Déjà Vu from the Telepresence Archives

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Google’s announcement that its futuristic Project Starline videoconferencing booth will come with a price tag “comparable to a car” feels like a moment pulled straight from the Cisco Telepresence playbook. Remember that? Launched with fanfare, bathed in executive glow, and priced to match a luxury sedan. Cisco’s Telepresence solution promised life-sized clarity and a meeting-room … Read more

vCon Watch: Where AI Trust Meets vCons: Why Memory and Verifiability Matter Now More Than Ever

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Artificial intelligence is having a moment, and it’s a moment that’s evolving into an era. But that era won’t be built on just horsepower and hype. It needs something far more foundational: trust. And now we’re seeing that foundation take shape with the convergence of AI Trust Frameworks and vCons—virtual conversations packaged with verifiable memory. … Read more

It’s The Interface (Part 2)

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The Interface Revolution Is Already Here, And It’s Reshaping Everything If you’ve been watching the “interface-first” revolution unfold for a while now, you already know what’s striking isn’t that it’s coming—it’s that it’s already fundamentally reshaping commerce while most businesses remain oblivious to the shift. The evidence is everywhere if you know where to look. … Read more

CCaaS Reimagined: From Cost Center to Experience Catalyst

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For nearly two decades, I’ve watched cloud communications morph from novel disruption to mainstream infrastructure. And now, Contact Center as a Service (CCaaS) is on the verge of something even bigger—a reinvention that’s powered not just by tech, but by timing. With global market forecasts projecting a climb from $8.55 billion in 2024 to as … Read more

The Future of Communications Won’t Be Dial Tone—It’ll Be Reasoning, Memory, and Voice That Thinks

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Back when Yahoo, Microsoft, and Google were the digital gatekeepers, we watched a generation of VoIP startups try to wedge voice into the web. Some succeeded. Others got acquired or disappeared. But now, the power players aren’t who they used to be. Today, it’s OpenAI, Anthropic, Google with Gemini, and Mistral that are shaping the … Read more

vCON Watch: Why vCons Are the Real Deal for Service Providers—and Why They Matter Now More Than Ever

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Over the years, I’ve seen a fair share of overhyped tech promises fade as fast as they came—especially in communications. But every so often, something comes along that doesn’t just tweak the way we communicate—it reshapes it entirely. VoIP did that. Unified Communications got us closer. And now, we’re looking at the next big evolution: … Read more

vCON Watch: From Pipe to Platform-Why vCons Are Telecom’s Ticket to Relevance in an AI Era

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Over two decades of watching the #telecom and #VoIP evolution, one thing has remained constant—change. From softswitches to SIP trunks to the rise of cloud-native communications, transformation has been a constant drumbeat. But nothing, and I mean nothing, has the potential to redefine customer experience, compliance, and business value like the rise of the vCon: … Read more

vCON Watch: Zoom, Microsoft & AWS: Will the Cloud Giants Help Normalize vCon—or Get Caught Flat-Footed Like the Telcos Did?

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Back in 2005, I wrote on VoIPWatch how SIP wasn’t just a signaling protocol—it was a business enabler. Some carriers got it. Most didn’t. Those who leaned in—like Free World Dialup and later Vonage—helped catalyze the modern voice ecosystem. The rest? Well, they clung to legacy gear and woke up one morning, replaced by Skype … Read more