I’ve been tracking the enterprise communications landscape for years now, and I can tell you — Enterprise Connect 2025 is shaping up to be more of a transformative gathering than in recent years. As I scan through the agenda for the March event at Orlando’s Gaylord Palms, I’m struck by how dramatically the conversation has … Read more
The End of an Era: Microsoft Pulling the Plug on Skype The news dropped late last week that Microsoft plans to retire Skype in May 2025, and I’m seeing the tech community split into several predictable camps: Those who see this as inevitable given Teams’ ascendance and Skype’s declining relevance. Those lamenting the loss of … Read more
I’ve been watching the email productivity space for years, and I’ll be honest – most “revolutionary” solutions end up being mere iterations on the same tired concepts. But something interesting caught my attention this week: Cora, a new email platform as a service from Every that’s making some ambitious claims about reimagining our relationship with … Read more
The world of experiential marketing is at a turning point, and I’ve been watching its evolution closely—especially in the Middle East, where the pace of change is fascinating. Let’s take a moment to break down where we are today and where we’re headed. Three Forces Reshaping Experiential Marketing Looking at the landscape, three major trends … Read more
In the ever-evolving landscape of digital productivity tools, I’ve come across a standout application that redefines the art of transcription and thought processing. SuperWhisper. SuperWhisper is not just another transcription app—it’s a sophisticated platform designed to elevate digital note-taking and creative workflows. What makes SuperWhisper exceptional isn’t just its functionality, but its intuitive grasp of … Read more
Artificial intelligence (AI) is rapidly transforming the telecommunications industry, driving a wave of innovation and change across all segments. From optimizing network performance and enhancing customer service to enabling personalized experiences and creating new service offerings, AI is revolutionizing how telecom carriers, UCaaS providers, CPaaS suppliers, and mobile operators conduct business and interact with customers. … Read more
The current obsession with phone number longevity as a trust signal in fraud detection is, I believe, becoming increasingly problematic. Let me break down why I think those organizations are approaching this all wrong: First, let’s consider what’s happening in the mobile landscape: The fundamental assumption that a long-held phone number equals trustworthiness is falling … Read more
It’s almost 2025, and America’s telecommunications landscape has undergone a remarkable transformation. Donald Trump’s pending return to the White House has ushered in an era of streamlined decision-making, backed by a cadre of pro-business appointees who champion infrastructure improvements and private-sector innovation. Elon Musk, meanwhile, is not only launching rockets and electric cars but also … Read more
Apple’s latest iOS 18.2 update is like a dream come true for VoIP apps and the dizzying number of UCaaS and CCaaS providers, and I can’t help but feel the buzz of possibility in the air. Remember when we used to be stuck only with Apple’s native dialer as the only default option on our … Read more
Here’s my TL;DR post that is on LinkedIn. Well, well, well, the walled garden has started to show some cracks. Apple, the company famous for its tight control over its ecosystem, has taken an unexpected step in iOS 18.2 that could be described as nothing short of revolutionary—for Apple, at least. The tech giant is … Read more
