Verizon really has a fire on their hands reputation wise after the issue surrounding a fire departments' data plan being slowed down as their crews were helping with the massive fire in Mendocino. This underscore corporate customer service ignorance and product management stupidity at the highest of levels. Emergency services and first responders are invaluable … Read more
Repurposed from LinkedIn It invariably happens. You are about to do something with software or a SaaS based service that you've never done before and you need help. You don't need the IT department or the IT Person to help you, as you're smart enough to know how to read instructions. You surf over to … Read more
Longtime media maven Jeremy Wagstaff, who has done stints with the WSJ and other legit media, has penned a very insightful piece about Voice AI and Transcription. In the post, Jeremy highlights services that are doing decent work in the AI-assisted transcription industry. I read this with a keen interest, as my agency's very first technology … Read more
While no one would accuse Telenor of possessing a legacy carrier mentality, as they did birth Appear.In and other VoIP based properties, they like so many of their fellow telephone companies have done for years, they're outsourcing VoIP and packaging it up, as a white label play. They've gone with San Diego VoIP innovator, VoxOx. … Read more
A series of stories about Facebook and their interest in banking all basically say the same thing. That banks may be willing to share information with the social media giant. One angle I didn't see come through was the impact on Yodlee. For years, Yodlee has been a key data interchange player in the banking world. … Read more
In what may be overlooked by some as "just another acquisition" former Comunicano client (right up to the IPO) Boingo made a very shrewd buy today that gets them into the growing apartment and condominium market quickly. Long the provider of choice in airports, shopping malls and office buildings, this expands their reach into apartment … Read more
Uber, the ridesharing service has been making a ton of mistakes, but the biggest one is ignoring the most important asset they have. People. Recently they announced a deal with Cargo, to put snacks and other products on sale inside their drivers cars. There's only one problem with that. They never told the drivers. In … Read more
I read Tsahi's well thought out post about the recent TokBox acquisition. Overall I found very little to disagree with, and appreciated the candor about the global carriers in ability to execute. Let's face it. The legacy folks have been making money off of services like landline and dial tone for years. The mobile folks … Read more
Over the past few years, largely spurred on by my friendship with the Rolet family, owners of Chene Bleu, I've been making wines of the Ventoux region of the Rhone something of a regular visitor to the area, and while most of my tasting of wines from there has been either as part of dinner … Read more
With everything going on surrounding my new Pixelbook, the Vonage/Nexmo acquisition of Nexmo I almost forgot to mention being on FreeSwitch's ClueCon Weekly this past week. It's been a while since I did video, let alone remote video, but the overall conversation with Michael Mavroudis, aka Jersey Mike. We spent almost an hour talking all about … Read more
