14 thoughts on “More Markets Get Call Vantage”

  1. I have tried AT&T Call Vantage for the past 4 weeks and am discontinuing the service. The service occasionally goes blank during a conversation, the “Locate me” function is intermittent at best and you have to spend inordinately long periods of time on the phone just to talk to a first level phone support. They have absolutely terrible customer service and close trouble tickets via late evening email notification without fixing the issue.

  2. Without a doubt the WORST consumer experience I ever had. They started my service prior to my hooking it up and I was left with no service at all, no dialtone and no way to receive calls. They told me it would take 2 weeks to fix, during which I cannot use my home phone. All my calls go to a an awering service which i am unable to access. It takes 20 minutes on hold to talk with anyone and then they just transfer you until you get cut off.. DONT DO IT !!!!

  3. I have the same lousy and very deceptive customer service/ technical help with the Vonage company. I am not getting the dial tone. If I call them for help, it goes into voicemail or on hold or music. I am not sure how to file a complaint with the company along with other consumers.

  4. I’ve been using Packet8 for a year now and have had no bad experiences. The last update they made added a ton of free features too. I’d recommend them to anyone. Best part is they are cheap –only $19.99/month for unlimited calls in the US/Canada.

  5. Reception is NOT tolerable….long pauses causing lost calls. Talked to customer service….advised the problem is with my broadband provider. Comcast will be checking my lines at additional cost to me. If reception is no better, I will discontinue AT&T CallVantage service. My experience thur far is poor including complicated hook up.

  6. Here is what I can tell you about my experiences.
    I tried Vonage. Their technical help was superior however the front end customer service left a lot to be desired. Long hold times and conflicting information. Also they do not appear to have adequate funding for securing adequate quantities of local numbers in an area. Frequent backorders.
    I have recently tried AT&T CallVantage. Started out with their D-Link adapter (big waste of time). It does not pass VPN traffic and blocks a variety of other services such as videoconferencing. So I switched to the LinkSys All in One (Switch, Router, TA, and Wireless). This solved the internet problems. After a solid week of AT&T telling me servers were down and they couldnt activate it, having to change all of my numbers, and one hour or greater hold times to reach a technical support person (who didnt seem to have any training), I am finally up and running. The call quality is second to none. Bottom line, if you can survive the initial pain involved with getting up and running with AT&T’s product, it’s worth the pain.

  7. I was unable to install this “very simple” router, after several tries and hours holding for customer service, a tech was dispatched to my home (no charge I might add, due to my dissatisfaction), after two hours he was unable to get this thing working…..they beleive it is the router….another being sent will arrive on Wed and yet another day from work

  8. AT&T – Absolutely the worst in Customer (dis)Service. First they said it would work with ADT Alarm, Direct TV and FAXing. Then when the fact were known and a cancellation was requested, they “slammed” my line anyway. Then after hours and hours of trying to get them to help get my local home phone turned back on, (most of the time is spent on hold), they deny everything or just plain hangup. My home phone has been out for a week. Don’t even go there – it’s not worth the trouble. A major problem is that by accent alone, I’m guessing that all thier service reps (some were donwnright rude) had foreign accents – big time outsourcing. Obiviously, the “A” in AT&T no longer stands for American.

  9. Absolutely the worst experience! Their router didn’t work with my wireless router and after calling their “technical support” (which is neither)numerous times I was unable to hook it up. The “technical support” person even told me she did not know what a wireless router was and hadn’t heard of wireless internet! I called on a Saturday to have the service cancelled (it was scheculed to switch over on a Monday) and was told customer (dis)service was closed for the weekend, and I’d have to call back on Monday morning. When I called Monday morning I was told they needed 48 hours notice to cancel. So, now I will have no phone service for two weeks. All my incoming calls go into a voice mailbox that is unretrievable. DO NOT GET THIS SERVICE!

  10. I had this funky little problem with AT&T VOiP service. Unlike many people above, I had great service. I had no issues getting the router or setting it up. My issues start about a month later. About every other night, my Internet service would go down along with my VOiP service. I’m a Network Administrator so figuring out the problem took me less than 5 minute. All I did was unplug my AT&T router, waited about 5 seconds and plugged it back in. After about a minute, everything was fine again until another day or two. All I would do is repeat the steps above. Well I became tired of doing this so after calling several times, I just switched over to Vonage. Great service. Not as fancy as AT&T’s website. But great service. The $5 less a month that I am now paying is worth the lack of bells and whistles on AT&T’s website.

  11. The most recent comment from Valdez is differernt than most of my friends and myself when it comes to CallVantage.
    While I’ve experienced one or two TA lock ups with my D-LINK, I have not had this occur as often. Makes me wonder if its a defective TA, since it worked most of the time except when it was polled overnight.

  12. I have had ATT for 2 months. Had to reboot the TA twice in that period because my internet was non-responsive. For all I know, that could just been the cable modem. I had one billing issue that was handled quickly and satisfactorily. Installation was simple. And over the 2 months, I had one day where the quality of the phone calls absolutely sucked. I unplugged everything and waited a couple minutes and then started everything back up. Everything was fine at that point. So, I would recommend service at this point and would let you know if anything changes.
    The D-Link TA worked fine with my wireless router and VPN wass not an issue.

  13. I am generally satisfied with the CallAdvantage service but the Linksys router is a little unstable in that it requires re-initializing too frequently. It will not always obtain service after just rebooting or powering off/on. I still don’t know the reason but it must be in the router. My internet service is stable and sometimes while talking on the phone the TA/router will tell me that I “can’t use the phone at this time because internet service is required.”

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