According to Brooke Schulz, VP, Corporate Communications at Vonage here’s what happened today:
“A facility went down that serviced a few areas: Boston, Milwaukee, Greensboro and Pittsburgh. I was told by our engineers it was affecting inbound calls to those areas only. Our website was failed over to another carrier as well. People were getting intermittent calls or choppy audio for about 30-40 minutes. It wasn’t an outage because these people were still being serviced, they just had to reboot their devices and some calls would go through, some were choppy, some service was intermittent. “
Still in my mind, not a big deal, but it would seem that Vonage needs to think long and hard about their hosting and server farms.
What a dismissive statement from a service provider! Aren’t incumbent PSTN operators required to report exact nature of outage, duration and the like? Hope there is forum where this done even if it is on a volunteer basis. Of course, I have the option of not getting this service, but that is not good for this market segment if more people think like me.
I use Packet8 and Packet8 uses Level3 . I have NEVER EVER had ANY outage with Packet8! Can VONAGE using Global Crossing say the same???
NUFF SAID??????????
Covad VOIP is Level3 Also…….at least Covad CAN figure out ”’Quality of Service” for VOIP!
Article posted today.
<< Covad, like relative VOIP newcomers Nuvio and VoicePulse, runs its service over managed Internet, leasing long-haul IP lines and gateway POPs from wholesaler Level 3. As such, it can offer service-level agreements that guarantee voice quality. >>
http://www.eweek.com/article2/0,1759,1635210,00.asp