The State of Customer Service In America Let me first start out by saying that I really didn’t want to write this, but do to a series of matters that have affected me and two of my closest and dearest friends I found myself honor bound to do so. As a member of the press, … Read more
AOL looks like they are getting ready to go up on the auction block to me. They are cutting out broadband, eliminating divisions (Shoutcast/WinAmp), and more. They are doing this while they are working on rolling out a VoIP product. Me thinks two things. First AOL wants to be the dominant dial up player in … Read more
The folks at PCCW must be drinking a different kind of water in Hong Kong. How PCCW can say that VoIP is not of a benefit to business customers is a continuation of their FUD campaign in light of City Telecom’s foray into the space. This is why I guess there was Column A and … Read more
The San Jose Mercurey News offers up an editorial opinion on the recent FCC ruling to keep VoIP free of state regulation. I think the key here is they zoomed in on the desire of the FCC to keep VoIP free of being a monopoly and in encouraging the rapid development of the technology and … Read more
Leonardo talks about Packet8 and local number portability. In his post he discusses how good P8 sounds. That’s due to Level3. He also plays up Broadvoice. I think VoicePulse, Broadvoice and a few others all are in the same space, fighting for the same customers. Either consolidation has to happen or some of these will … Read more
It’s one of those days. I got back late Tuesday from San Francisco, have been drinking lots of wine since last Sunday with dinners I’ve organized. Call the wounds self inflicted. I’m also catching up on work, business and personal life beyond the blog. Mostly I’ve been getting my house in order. I hate clutter … Read more
If I read Om as he writes, it sure sounds like the Vonage ruling will open the floodgates for the RBOC’s to finally play in the VoIP game on an even playing field. This is actually good for all of the consumers. Now they will have a choice and brand of carrier will mean more, … Read more
What I love about Blogs is both their news value and the human touch. Take New York’s Jonathan Greene. He gives great insight about digital stuff, but never fails to keep the human side in check, sharing with us his joys and downfalls. Today he let the world know how AT&T’s CallVantage saved him money. … Read more
Leonardo pans Packet8, and seems to say in one breathe how unhappy he is and then to the issue of the current state of VoIP and handoff to other carriers. It deals with Codecs and the concept of transcoding, the taking of one carriers voice packets and delivering them to the other end in the … Read more
I’ve been touting the potential of VoIP over WiFi for many moons as longtime readers of this blog will recall. Now it seems the future is getting cleared as Glenn Fleishman in his most excellent and must read blog on all things WiFi and Wireless has pointed out via a Wall Street Journal. What is … Read more
