Yesterday IHS Infonetics put out their Unified Communications Scorecard f0r 2015 ranking 8×8 first.
I asked 8×8 why they thought they were deserving of the title and this is why they feel they're better:
Elite Touch - For National and International customer onboarding
- Solution design: Gather customer requirements, perform a thorough network assessment, identify all of the call and interaction flows and provide the system design required to meet your organization’s unique needs.
- Administration training and deployment: Configure the implementation while training contact center and line-of-business managers on how to get the best value from their system.
- System test and user training: Ensure that the system is performing as desired, and that agents, receptionists, and supervisors understand how the system works, so they can be productive on day one.
- Post-deployment support: Provide high-touch support for up to 90 days following implementation to ensure that you’re getting the best value out of the complete breadth of the system.
- Ongoing support: Provide a dedicated account manager for ongoing customer support.
2) Industry first SLA on Call Quality even on the public Internet
3) Virtual Office Analytics to manage real time call quality, end point status, information on every single call on the network.
These features and services are being brought to the forefront, and the SLA on Call Quality to me is a big differentiator for the OTT market, allowing 8×8 to compete head to head with the managed service carriers.