Customer Service Part 2

I want to thank all of you who have taken the time to be of support via your comments. The Gateway LCD monitor situation got resolved on Monday, via the intervention of a Gateway VP of Client services and their Director of Call Centers. Seems about everything that could go wrong, did go wrong in … Read more

VoIP tax and regulation issue far from settled

The VoIP tax and regulation issue far from settled on the state level. With the California local municipalities trying to charge the VoIP providers a tax the local issue may be an even hotter debate topic. After two days, I’ve yet to hear back from the “consultant” Don Maynard, a Silicon Valley attorney, who is … Read more

More on SBC VoIP Efforts

The Detroit New recaps much of what we know already about SBC’s planned entry into VoIP. What wasn’t reported and actually tossed a MSO PR type for a loop was the fact that SBC will make the VoIP available to any broadband user. That includes customer of other DSL providers and cable providers of high … Read more

Comcast Going VoIP in 2005-UPDATED

A rumour circulating from folks close to Level 3 has Comcast coming out with VoIP in a big way next year too. The rumour is likely based upon Sandford Bernstiens Craig Moffit’s analyst report of last week. Here’s what I’m hearing but it may not be fully accurate so I’m hedging as a brief long … Read more

SBC To Enter VoIP Game in 2005

The folks at SBC are about to get into VoIP in 2005 according to their press release. The service, which seems to be bundled with for DSL users in SBC serving areas seems to be a clone of AT&T’s CallVantage in feature set. In talking candidly with an SBC spokesperson this morning, the current offering … Read more

TypePad Buggy

Is anyone else having issues with TypePad? Over the past two weeks I have tried to do some long posts or tried to edit posts originatng via AudioBlog but Typepad is being naughty. This is likely a result of the so called Typepad upgrade to a new release and that’s why I think I’ve had … Read more

Skype Not Forthcoming?

I didn’t say it. Leo did. I thought it, and Leo got me really thinking. Skype is thinking already they’re Microsoft when it comes to bug fixes, i.e. they are just fixing them with an update, and not saying anything about it themselves. If they are going to be as aggressive with news and announcements, … Read more

Updated-Siemens Feels The Omighty Smackdown

Budding CNBC TV star Om Malik laid the smack down on Siemens today for their masterful PR flub regarding the Skype adapter. It seems his call to Siemens PR yielded the response he posted here. Skype doesn’t have to feel the heat though. Their PR team is pretty good and the news release of November … Read more

Skype Security Risk

If you’re using Skype, it’s sure time to upgrade to the latest version. The folks at Secunia have pegged this a threat, much like the exploits that affect Internet Explorer. Andy says–get the latest version and also, make sure your antivirus is up to snuff.

Bandwidth Shaping

Tom Keating has a good point about bandwidth shaping. I think that a lot of what is happening so far is done at the network level, with only AT&T’s CallVantage publicly saying they are doing the packet prioritization at the telephone adapter level, which is why they prefer the TA to be in front of … Read more