How Serious Are The Problems?

In ninth grade World History, our teacher, Royal Black, yup, that was his name, no jive, was the first person I recall ever using the phrase “history always repeats,” so I’m not surprised at Om’s post today about the growing pains effecting VoIP. When I got into the dot.com world outages were nothing uncommon. Heck, … Read more

Google prepares Skype-killer phone service

From Netimperative – Google prepares Skype-killer phone service and this makes total sense. Read what they have to say and think why? Yahoo is heading in the same direction, but while Yahoo has Messenger, Google doesn’t have an IM client yet. Maybe they will work with someone like Pulver or Popular Telephony. Heck, maybe they will … Read more

Om and Andy In The Boulder Daily Camera

I’m always flattered when the press turns to me for a viewpoint, but I’m honored to be included in a story with Om. While Level3 has customers, the big question is how will they handle their enormous debt load. Even if VoIP revenues start to fly from the cable companies, which is now in question, … Read more

Never Lie To The Press, Starbucks!

Roughly two years ago or so I spoke with Starbucks VP, Anne Saunders, their Biz Dev wonderkind who put the hotspot deal together with T-Mobile after Mobilestar went under. During the interview I asked her about power outlets, saying “as you know WiFi draws down a battery faster than a normal PC.” Saunders replied saying … Read more

My Views On Customer Service In the USA

The State of  Customer Service In America Let me first start out by saying that I really didn’t want to write this, but do to a series of matters that have affected me and two of my closest and dearest friends I found myself honor bound to do so. As a member of the press, … Read more