I’ve been tracking the enterprise communications landscape for years now, and I can tell you — Enterprise Connect 2025 is shaping up to be more of a transformative gathering than in recent years. As I scan through the agenda for the March event at Orlando’s Gaylord Palms, I’m struck by how dramatically the conversation has … Read more
The End of an Era: Microsoft Pulling the Plug on Skype The news dropped late last week that Microsoft plans to retire Skype in May 2025, and I’m seeing the tech community split into several predictable camps: Those who see this as inevitable given Teams’ ascendance and Skype’s declining relevance. Those lamenting the loss of … Read more
I’ve been watching the email productivity space for years, and I’ll be honest – most “revolutionary” solutions end up being mere iterations on the same tired concepts. But something interesting caught my attention this week: Cora, a new email platform as a service from Every that’s making some ambitious claims about reimagining our relationship with … Read more
The world of experiential marketing is at a turning point, and I’ve been watching its evolution closely—especially in the Middle East, where the pace of change is fascinating. Let’s take a moment to break down where we are today and where we’re headed. Three Forces Reshaping Experiential Marketing Looking at the landscape, three major trends … Read more
The banking industry’s relationship with VoIP technology reminds me of how financial institutions initially approached cloud computing – with excessive caution that bordered on paranoia. After diving deep into the common misconceptions about VoIP in banking, I’m struck by how outdated many of these concerns really are. Let’s take a step back and look at … Read more
First, I need to thank Glenn Richards of Dickinson Wright for all his emails keeping the telecom world abreast of the net neutrality situation in the USA and, more specifically, in the courts. While I have been accused of “practicing law without a license” by my Legal Eagle friends, I simply had great teachers in that area. … Read more
In the ever-evolving landscape of digital productivity tools, I’ve come across a standout application that redefines the art of transcription and thought processing. SuperWhisper. SuperWhisper is not just another transcription app—it’s a sophisticated platform designed to elevate digital note-taking and creative workflows. What makes SuperWhisper exceptional isn’t just its functionality, but its intuitive grasp of … Read more
Reimagining Digital Communication: Why Phound’s Privacy-First Approach Caught My Attention You all know that I’ve been watching the digital communication space evolve for years, and I have to tell you about something interesting I’ve been working on for the past two months. It’s called Phound, and it’s tackling a challenge that’s been bugging me (and … Read more
Artificial intelligence (AI) is rapidly transforming the telecommunications industry, driving a wave of innovation and change across all segments. From optimizing network performance and enhancing customer service to enabling personalized experiences and creating new service offerings, AI is revolutionizing how telecom carriers, UCaaS providers, CPaaS suppliers, and mobile operators conduct business and interact with customers. … Read more
The current obsession with phone number longevity as a trust signal in fraud detection is, I believe, becoming increasingly problematic. Let me break down why I think those organizations are approaching this all wrong: First, let’s consider what’s happening in the mobile landscape: The fundamental assumption that a long-held phone number equals trustworthiness is falling … Read more
