Reimagining Digital Communication: Why Phound’s Privacy-First Approach Caught My Attention You all know that I’ve been watching the digital communication space evolve for years, and I have to tell you about something interesting I’ve been working on for the past two months. It’s called Phound, and it’s tackling a challenge that’s been bugging me (and … Read more
Artificial intelligence (AI) is rapidly transforming the telecommunications industry, driving a wave of innovation and change across all segments. From optimizing network performance and enhancing customer service to enabling personalized experiences and creating new service offerings, AI is revolutionizing how telecom carriers, UCaaS providers, CPaaS suppliers, and mobile operators conduct business and interact with customers. … Read more
The current obsession with phone number longevity as a trust signal in fraud detection is, I believe, becoming increasingly problematic. Let me break down why I think those organizations are approaching this all wrong: First, let’s consider what’s happening in the mobile landscape: The fundamental assumption that a long-held phone number equals trustworthiness is falling … Read more
Looking at the latest Cision “State of the Press Release” report for 2024, I’m struck by how press releases continue to defy the “dying medium” narrative that’s been floating around for years. The data tells an interesting story – one that might surprise the digital-first zealots who’ve been predicting the death of traditional PR tools. … Read more
Lately, I’ve been looking at a key evolution in the events and marketing landscape. Experiential Marketing, and this is no longer a trend; it’s becoming the expectation. By 2025, it will be the dominant force, especially for brands seeking to cut through the noise and connect with audiences on a deeper level. Let’s explore the … Read more
I’ve been watching the VoIP space evolve for years, and let me tell you — what’s happening right now with AI integration is nothing short of extraordinary. It reminds me of those early days when VoIP itself was just emerging, disrupting traditional telecom. Now, we’re witnessing another seismic shift, but this time it’s the underdogs … Read more
Looking at the emerging AI-VoIP landscape, I’m struck by how rapidly we’re moving beyond basic voice communication into something far more sophisticated. What’s particularly interesting is how this isn’t just about adding AI features – it’s about fundamentally reimagining what a phone call can be. Let me break down what I see as the most … Read more
I’ve been watching something fascinating unfold in the communication technology space – AI isn’t just changing how we talk, it’s completely reimagining what’s possible in business communication. As someone who’s witnessed the evolution from basic phone systems to sophisticated VoIP platforms, I can tell you: we’re entering uncharted territory. Let me paint you a picture … Read more
AI is reshaping the VoIP industry, but not all players are created equal. While industry stalwarts like Dialpad, Aircall, and RingCentral have cemented their place in the ecosystem, an emerging wave of innovators—including Synthflow, Bland.ai, and Retell—is bringing fresh perspectives and pushing the envelope on what’s possible. Let’s break down how the newcomers stack up … Read more
Artificial Intelligence (AI) isn’t just a buzzword anymore; it’s the backbone of innovation in the communication industry. VoIP providers are diving deep into AI, integrating it to not only enhance call quality but also to unlock valuable insights that reshape customer interactions. Let’s break down how the leaders in VoIP are redefining the way businesses … Read more
