For nearly two decades, I’ve watched cloud communications morph from novel disruption to mainstream infrastructure. And now, Contact Center as a Service (CCaaS) is on the verge of something even bigger—a reinvention that’s powered not just by tech, but by timing. With global market forecasts projecting a climb from $8.55 billion in 2024 to as … Read more
I’ve been thinking about something that doesn’t get nearly enough attention in tech circles: what happens when the next third of humanity comes online? Thanks to low-cost satellite internet, we’re looking at potentially 2.6 billion new users joining the digital world – and their experience will be fundamentally different from anything we’ve seen before. These … Read more
Over two decades of watching the #telecom and #VoIP evolution, one thing has remained constant—change. From softswitches to SIP trunks to the rise of cloud-native communications, transformation has been a constant drumbeat. But nothing, and I mean nothing, has the potential to redefine customer experience, compliance, and business value like the rise of the vCon: … Read more
Back in 2005, I wrote on VoIPWatch how SIP wasn’t just a signaling protocol—it was a business enabler. Some carriers got it. Most didn’t. Those who leaned in—like Free World Dialup and later Vonage—helped catalyze the modern voice ecosystem. The rest? Well, they clung to legacy gear and woke up one morning, replaced by Skype … Read more
I’ve been watching technology evolve for decades now, and there’s something fascinating happening right under our noses. It’s not the splashy AI image generators or chatbots making headlines — it’s something more intimate, more transformative, and potentially more profound. I’m talking about what I’ve started calling “Thought Processing” — a new category of tools designed … Read more
The future of work is being shaped by AI assistants that don’t just listen. They understand, organize, and act across the platforms professionals use every day. Two standout services leading this transformation are Notis and The Librarian. Both harness the power of voice, but their unique integrations and intelligent automation are redefining how we interact … Read more
I’ve been in a toxic relationship for years — with my inbox. You know the feeling: that constant pull to check notifications, the anxiety of an unread count climbing higher, the Sunday night dread of Monday morning’s email avalanche. But I’m here to tell you that I’ve finally broken free, and the liberation has been … Read more
The AI hype train is running at full steam, but interestingly, two key executives who should be its biggest champions—CIOs and CMOs—are often the ones applying the brakes. I’ve been watching this resistance pattern emerge, and it’s fascinating how similar yet distinct their concerns are. Let’s break down what’s happening here. The business world has … Read more
Reimagining Digital Communication: Why Phound’s Privacy-First Approach Caught My Attention You all know that I’ve been watching the digital communication space evolve for years, and I have to tell you about something interesting I’ve been working on for the past two months. It’s called Phound, and it’s tackling a challenge that’s been bugging me (and … Read more
Looking at the latest Cision “State of the Press Release” report for 2024, I’m struck by how press releases continue to defy the “dying medium” narrative that’s been floating around for years. The data tells an interesting story – one that might surprise the digital-first zealots who’ve been predicting the death of traditional PR tools. … Read more
