By now, it should surprise no one that Meta is methodically weaving AI deeper into its communications stack. The recent announcement of Manus Minutes — an AI-powered way to capture, summarize, and extract meaning from conversations — feels like one of those features that doesn’t stay standalone for long. Here’s my prediction: Meta will integrate … Read more
There’s something wonderfully nostalgic about The Jetsons, the 1960s animated sitcom that gave us a peek into “the future” as imagined from the space age. Orbit City’s flying cars, robot maids, and meals in pills still evoke laughter and awe. But take a closer look, and you’ll find that many of those fanciful ideas aren’t … Read more
For more than two decades, I have watched social media evolve—from the early days of blogging to launching the Nokia Blogger Relations Program, and through the rise of every platform that promised to democratize influence. Throughout it all, one principle has remained true to me: it is not how many followers you have, but who … Read more
Three years ago, ChatGPT lit a fuse. Not just under OpenAI, but under the entire tech industry. Like the iPhone in 2007 or the launch of Skype in 2003, it wasn’t just a product drop — it was a moment. In the span of 36 months, the world moved from wondering what this chatbot thing … Read more
We’ve seen our fair share of tech hype cycles over the past two decades: smartphones, the rise of VoIP, the birth of cloud computing. But generative AI isn’t just another entrant on the innovation leaderboard. It has now earned a title no other technology has: the fastest adopted general-purpose technology in U.S. history. Let that … Read more
I’ve been watching the corporate world grapple with technological shifts for decades, but nothing, and I mean nothing, has created the kind of existential boardroom anxiety that AI is triggering right now. The speed and scale of this transformation became crystal clear to me while reading about the recent WSJ Leadership Institute’s Board of Directors … Read more
Today marks the end of something that once defined the very essence of being “online” for millions of Americans. AOL dial-up is officially pulling the plug, and with it goes that unmistakable symphony of screeches, static, and digital handshakes that served as the gateway to cyberspace for an entire generation. For those of us who … Read more
The AI sector right now mirrors the late 1990s internet boom almost to the letter. Back then, startups raised absurd amounts of capital on little more than a domain name and a pitch deck. Companies with no revenue—and in some cases no real product—were suddenly valued in the billions. The bubble burst hard in 2000–2001, … Read more
Since the early days of VoIP, we’ve been talking about the demise of legacy telephony structures. “Press 1 for sales” was always a symptom of old-school thinking. Now, with OpenAI’s real-time SIP integration, that era is finally over. For years, I’ve advocated for smarter systems. In 2018, when Dialpad acquired TalkIQ, I wrote how AI … Read more
There was a time when “gigabit” sounded like science fiction. The idea that you could move a billion bits per second to your home or office was the stuff of press releases and futurist conference keynotes. Fast-forward to today, and “gigabit” is like a high-performance sports car you only drive in school zones—more capacity than … Read more
