I asked Manus to recap the voices on the web about Skype’s departure from the world. Here’s what it had to say. The citations are listed below. The Final Call: Veteran Tech Voices on Skype’s Shutdown The recent announcement of Skype’s shutdown on May 5, 2025, marks the end of an era for a platform … Read more
The digital apocalypse has a date: May 5, 2025. That’s when Skype shut down forever, leaving millions of users facing not just the loss of a familiar communication tool, but something far more personal – their phone numbers. This isn’t just inconvenient. It’s identity theft by abandonment. I’ve been watching this slow-motion crisis unfold with … Read more
I’ve never been an “I told you so” but with the looming integration of Claude AI with vCons, especially with Zapier, I see it as a landmark moment in the evolution of business communications—and a direct realization of many of the ideas that I have been writing about for nearly 20 years on VoIPWatch (now … Read more
There’s a moment every founder, every leader, must confront: When the business grows beyond the original pitch deck, the startup phase, or the launch press release—and suddenly, the narrative no longer holds. It’s not because the company’s product failed or the team lost its edge. It’s because the story—the cohesive, contagious, consistent, and credible narrative—fractured. … Read more
There’s a certain expectation when you step into a Starbucks: efficiency, consistency, and—if we’re being aspirational—a semblance of the café experience. But lately, that rhythm feels broken. Starbucks, once the master of orchestrated chaos, now feels oddly out of sync. Starbucks has lost its rhythm. When a simple order like an espresso and warmed muffin … Read more
Our Past paves the Road Ahead The telecom industry is buzzing about Voice AI’s potential to revolutionize how we communicate across UCaaS, CPaaS, and CCaaS platforms. After reviewing the latest trends, I’m seeing three major developments that are genuinely changing the game – though perhaps not as dramatically as some vendors would have you believe. … Read more
I’ve been in a toxic relationship for years — with my inbox. You know the feeling: that constant pull to check notifications, the anxiety of an unread count climbing higher, the Sunday night dread of Monday morning’s email avalanche. But I’m here to tell you that I’ve finally broken free, and the liberation has been … Read more
The AI hype train is running at full steam, but interestingly, two key executives who should be its biggest champions—CIOs and CMOs—are often the ones applying the brakes. I’ve been watching this resistance pattern emerge, and it’s fascinating how similar yet distinct their concerns are. Let’s break down what’s happening here. The business world has … Read more
WhatsApp’s latest feature drop has me thinking about the eternal question in messaging apps: are you innovating or just playing catch-up? The internet seems divided on WhatsApp’s new capabilities, with reactions generally falling into a few camps: Taking a step back, I think two things can simultaneously be true here: WhatsApp is genuinely improving its … Read more
Yesterday I posted about why sports teams need vCONs. Well, let’s move from the “team” side to the business of sports. You see, I’ve been in the room when a misquoted coach nearly tanked a sponsorship. I’ve watched marketers scramble because fan feedback came in three weeks too late. I’ve seen sales teams miss the … Read more
