July 8, 2025, may go down as a landmark day in the evolution of intelligent communications. Two announcements—one in insurance, the other in payments—signal how AI, and specifically voice AI, is not just reshaping industries, it’s streamlining the very friction points that have long frustrated both businesses and their customers. First, the partnership between Liberate … Read more
When I helped launch the Flyers’ Fan Development initiative back in the 1970s, fandom was a local, tribal affair. You bled your team’s colors, stood behind them win or lose, and if you dared cheer for anyone else, you’d better be ready to defend your choice. Fast forward to today, and Alexandra Willis’ insights during … Read more
From Note-Taking to Thought Processing Powerhouse Over the years, I’ve written about the evolving landscape of voice, AI, and productivity—from GrandCentral’s unification of telephony before Google took it mainstream, to Truphone’s early global VoIP attempts that dared to untether calling from borders. As I’ve often said, it’s not about just capturing communications—it’s about transforming them … Read more
There’s a new kind of meeting attendee showing up on Zoom, Teams and Google Meet, the silent, invisible kind that never turns on their camera, never unmutes, and never speaks. No, it’s not your disinterested coworker. It’s their AI note taker. And you know what? That’s a good thing. The Washington Post recently spotlighted how … Read more
As of yesterday—July 1, 2025—Meta’s WhatsApp Business platform just turned a page that has ripple effects far beyond a simple pricing chart update. If you blinked, you may have missed the significance. But those of us who’ve been watching how Meta, and really the entire messaging ecosystem, aligns with AI, automation, and the broader communications … Read more
Zoom just rolled out a major set of upgrades, and if you’re watching the collaboration space closely, this is more than just a routine refresh. It’s a signal: Zoom wants to own more of your workday. The June 30, 2025, updates position Zoom as more than a video meeting app. It’s now a serious platform … Read more
If June has shown us anything, it’s that the CPaaS space isn’t just alive—it’s on fire. From Twilio’s SIGNAL in São Paulo to Zoom’s Developer Summit and Microsoft’s continued revamp of Teams, we’re watching the foundations of business communication get rewritten in real time. 📞 Twilio Turns the Page at SIGNAL São Paulo Twilio laid … Read more
Here’s the thing nobody talks about: Product Managers and CTOs are really designers in disguise. This article nails something profound about the impact that extends far beyond the design discipline. The author’s insight about how design impact “spreads across many teams, departments, customer segments, and user personas” is exactly what separates great PMs and CTOs … Read more
Apple’s approach to innovation often sparks debate, especially in the realm of artificial intelligence. Some view the company as lagging behind more visibly aggressive players like Google and OpenAI. But this perspective overlooks a familiar pattern in Apple’s strategy—one grounded not in being first, but in being ready. The narrative of being “late” is well-worn. … Read more
Here’s something that would have sounded like science fiction five years ago: I just had three AI tools—Claude, Perplexity, and Manus—build comprehensive biographical websites about my work and thinking. Not from scratch. Not from thin air. From five decades of actual data, scattered across the web and buried in my personal files. The result? Three … Read more
