AOL is certainly getting the coverage around their VoIP release, especially from those insightful pundits from outside the USA. Jon Arnold weighs in with some thoughts.
Like me, he’s playing up the ease of use and the fact that the AOL approach is geared and always has been about that.
One of the things AOL has to do is get away from the “our customers are dummies” and begin to appeal to the sophisticated, um experienced power user. Why? AOL has a ton of great content, a large community. As a longtime AOL subscriber, who is best described as a lapsed AOL user, they have a lot to offer, and once they realize that us non-newbies are their audience too, they may just be able to return to their glory days.
AOL’s CallWays could easily be viewed as that first step.