destinationCRM.com: Hot Seat: Will VoIP Reinvent the Contact Center? Why or Why Not?
This article provides a round up view of opinions on VoIP in the Contact Center.
My feeling is VoIP will change things. How soon? Stay tuned.
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VON Exhibits (Part 1)
Walked a little bit around VON Exhibition in the late afternoon but didn’t managed to see all of it before they closed. Anyway, lots of cool toys on displays but a lot of it are just “me too”.
But here are also some pretty cool toys.
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