Andy Abramson When a crisis hits large companies usually pull out the crisis manual. Many, written by PR pros with dozens of years of experience at spin control, vetted by attorneys and endorsed by very senior management approve of them, without realizing that the Internet has changed things. In Cisco’s case they did many things wrong. First, … Read more
Helene and I (for those of you who don’t know-my fiance who’s a doctor by day, girl geek by night, whom I met when I saw her using a Tablet PC in the lobby of the W in San Francisco late last year) took a quick weekend getaway to Santa Barbara to see our friend … Read more
So now if you have Skype Out you can now dial toll free telephone numbers in four countries if you use Skype or SkypeOut FYI-I read they have made the change from SkypeOut only to all users thanks to a Home Run club reader. But what I think they should have done, which they didn’t … Read more
While the USA telcos try and figure out what they want to do with VoIP, how fast they roll it out and what features they want to offer, the Canadian telcos have according to Erik a much more passionate view. While he’s waiting for the other shoe to drop how the Canadian telcos battle the … Read more
From someone outside the game, he’s sure got insiders insight. I just love his rants.
A few weeks back I talked about marketing wrong versus right. I keep an eye peeled for those that do something right and recognize that as much as doing things wrong. (Remember the One Minute Manager approach?) so looking at David’s post, I think that the days of calling cards for some could become a … Read more
Search Engine Journal has an interesting viewpoint on how Skype is becoming a replacement for e-mail to some. My problem with this TODAY is that I can’t receive Skype voicemail on the Blackberry or PocketPC/Windows Mobile devices. Somehow I see that more of a developer’s issue than anything else.
Lars brings up a great point in his TelcoTrash post about QoS and how it costs company’s money to support bad service. I’m amazed at how much bad is supported in business today, instead of just doing it right. Starbucks in my view is a perfect model of doing everything right. Sadly I don’t see … Read more
A little alliteration and journalistic license not withstanding in the headline, these two new VideoPhones that use VoIP appear very interesting! We are clearly seeing the convergence model being applied herewith both devices. With Skype making all kinds of noise that they will roll out video in a big way soon, and likely make an … Read more
I think I’ve become more of a geek than I’d like to admit. I was able to figure out how to get my XTEN Eyebeam client to register on two networks, without the help of anyone from any network. That’s right. No system admin. No uber geek types to tell me how to do it. … Read more
