A few weeks ago I was attending the PTC Conference in Honolulu for a client. The event came right on the heels of the news that Comcast had purchased the Irish softswitch company Blueface. Maybe it was the timing, and how busy things were being 5 hours off of east coast time, but I sort … Read more
For years I've been a road warrior. And in all those years, it never fails that some hotel, somewhere, is employing port blocking under the guise of security. And, since WebRTC uses a range of ports for inbound and outbound communications, and since packet sniffing technology can be put anywhere in a network, the chances … Read more
I had the good fortune to be on the Museum of Sports broadcast on ESPN 610 in Philadelphia with Lou Scheinfeld and the crew today. We talked about my early career in sports with The Philadelphia Wings, Flyers, Hockey Central and The Celebrity All Star Hockey Team. It was a fun hour to be part … Read more
For the longest time UBER was the disruptor vs. taxi-cabs and limousines. UBER provided a way to get a ride on demand, when and where you needed it. First it was with black car limousines that were sitting idle. Then it was with regular people who wanted to make money driving other people around. In … Read more
In the past, when telecom industry professionals in the VoIP world talked about VoIP and Retail in the same sentence it usually referred to Vonage or other services in the past, like AT&T's Call Vantage, being sold in retail big box stores like Best Buy, CompUSA (remember them), Staples or Office Depot. Lots of time … Read more
As a virtual worker for most of my life, today, a certified global nomad, and someone who has a perceptual black belt in working anywhere, the last few weeks on the road have helped me identify a lot of technology-based travel and communications trends that are worth noting. Your Mobile Phone Planning For example, in … Read more
I have on a few occasions been referring to Zoom as the runaway train in the collaboration as a service market. Judging by two stories in UCToday this week surrounding the layoffs at BlueJeans and Fuze, the Zoom effect is clearly obvious. While the BlueJeans layoffs were not as expected, Fuze has been very hit … Read more
Salesforce wants call centers to be as easy as using their CRM solution that has millions of businesses around the world using it. Yesterday they launched Service Cloud Voice. On the surface it's a very complete offering with one key missing piece. The telephony stack. But that missing piece is what makes it so interesting. … Read more
I don't normally write product reviews and even though I've been a gadget guy and app experimenter for years, my experience with the POLY Voyager 620 Headset has been about as easy as anything from set up to usage. It's one of the products that came along with the Plantronics merger so whether it's Polycom … Read more
Like many, my home and office internet comes from one of the leading cable companies, aka as a MSO. Over the past decade the cable giants in the USA have rolled out public hotspots, and also embedded their own "Wi-Fi" roaming capabilities so anyone who is a subscriber can easily log onto the "public" or … Read more
