I just read a fascinating and very logical article about contact centers and wait times published by Northwestern's Kellogg School of Management. If call centers or contact centers are core to your business, or if you've ever waited on hold to get help or support, it's a must-read. With algorithms and analytics at the core … Read more
HBO's new chief Bob Greenblatt says Netflix doesn't have a brand. What a juvenile statement and one that is more fighting words than facts. Not only is Netflix a brand, its multi-generational, it's the brand that has replaced HBO as the "other place to watch." For starters Netflix knows more about its' audience than HBO … Read more
Apple is repeating a proven strategy in it's move to add 1200 or more jobs to a new office campus it plans to build in San Diego, not far from Qualcomm. The decision to go there, and establish a mobile chip engineering team is well timed, as Qualcomm has been laying off and shedding bodies … Read more
The 2017 Domaine Jaume Generation is another hit in the same vein as the 2016, 2015 and 2014's were. The bistro bottling from the small southern Rhone producer is the kind of easy to drink, approachable value priced wine that you find being poured in bistros, brasseries and cafes all over France. It has low … Read more
I've been a user of Google Fi for a few years now. I've also been a longtime user of Google Voice and Hangouts. Of late, I've been experimenting with Duo, Google's version of Skype meets Apple's Facetime. Like Skype, Duo let's you make outgoing calls, presenting your choice of numbers, much like Skype. Like Facetime … Read more
Maybe it's being able to view Mobile World Congress from afar, but after getting past the 5G hype and "foldable" mobile phone news, for someone who has been around mobile and telecom for over 20 years it feels like a hangover where the bartender drank up what wasn't. For starters the news felt really lightweight. … Read more
Google and Sprint have a very interesting past when it comes to telecom, which is why the announcement about Google Fi and 5G via Sprint is really interesting. Looking back at history, Google and Sprint became friendlier when GoogleVoice numbers were first made usable as the primary mobile number on Sprint's wireless network. That ended … Read more
Wine makes people friends. For many years I have been a fan of the wines of the Ventoux. Chateau Pesquie was the first Ventoux wine I ever tasted back in the 90s, and then via my friendship with Nicole Rolet of Chene Bleu, the many visits to her family winery, and then our joint work … Read more
The 2017 L’Effet Papillion red and white wines may be the best sub $15.00 red and white wines on the market today. Ever since I discovered L’Effet Papillion, from the IGP Cotes Catalanes region and made in a cooperative by the winemaking team behind Roc des Anges in the Roussillion I have been buying these … Read more
Light Reading's Mike Dano has a good account of AT&T choosing to work with WiFi aggregation and DAS provider Boing to offload data traffic using Passpoint. Passpoint, as Dano writes: Allow cellular network operators to offload their network traffic onto WiFi networks. Boingo is one of the leading supporters of Passpoint technology in the United … Read more
