The recent CB Insights* report on Voice AI consolidation is a clear sign of the sector’s heat. But while capital is flowing and M&A is looming, most of the startups being celebrated have one major flaw: they’re not telephony-first. They treat voice like a data event, not a communications foundation. They analyze conversations after the … Read more
Over the years, I’ve written extensively about telecom’s transformation—whether it was the rise of VoIP, the impact of cloud-based communications, or the integration of AI with platforms like Dialpad and TalkIQ. But what’s coming next isn’t just an evolution—it’s a revolution. And it’s being led by Agentic AI. 📡 From Reactive to Proactive: Why Now?The … Read more
July 8, 2025, may go down as a landmark day in the evolution of intelligent communications. Two announcements—one in insurance, the other in payments—signal how AI, and specifically voice AI, is not just reshaping industries, it’s streamlining the very friction points that have long frustrated both businesses and their customers. First, the partnership between Liberate … Read more
There’s a new kind of meeting attendee showing up on Zoom, Teams and Google Meet, the silent, invisible kind that never turns on their camera, never unmutes, and never speaks. No, it’s not your disinterested coworker. It’s their AI note taker. And you know what? That’s a good thing. The Washington Post recently spotlighted how … Read more
Zoom just rolled out a major set of upgrades, and if you’re watching the collaboration space closely, this is more than just a routine refresh. It’s a signal: Zoom wants to own more of your workday. The June 30, 2025, updates position Zoom as more than a video meeting app. It’s now a serious platform … Read more
If June has shown us anything, it’s that the CPaaS space isn’t just alive—it’s on fire. From Twilio’s SIGNAL in São Paulo to Zoom’s Developer Summit and Microsoft’s continued revamp of Teams, we’re watching the foundations of business communication get rewritten in real time. 📞 Twilio Turns the Page at SIGNAL São Paulo Twilio laid … Read more
Here’s something that would have sounded like science fiction five years ago: I just had three AI tools—Claude, Perplexity, and Manus—build comprehensive biographical websites about my work and thinking. Not from scratch. Not from thin air. From five decades of actual data, scattered across the web and buried in my personal files. The result? Three … Read more
How Shadow, Cleft, TimeOs, and Grain Are Redefining Mental Real Estate While Hedy and Granola grab headlines with their meeting-focused wizardry, a different revolution is brewing in the shadows. The real game isn’t just about better meeting notes—it’s about capturing human intelligence the moment it sparks. Four platforms are pioneering distinct approaches to thought processing … Read more
How AI Thought Processing Is Transforming Business Communication Here’s the brutal truth: most executives have been faking their way through meetings for decades. Half-listening while frantically scribbling notes, missing critical insights while wrestling with whether that action item belongs to Marketing or Finance. The age of meeting theater is over. AI-powered thought processing tools like … Read more
I’ve been watching the meeting productivity space evolve for years, and here’s what most teams don’t realize: AI notetakers aren’t just transcription tools. They’re communication multipliers that fundamentally change how business gets done. Let me be direct. After working with hundreds of startups and companies in transition of all sizes, I’ve seen every flavor of … Read more
