If June has shown us anything, it’s that the CPaaS space isn’t just alive—it’s on fire. From Twilio’s SIGNAL in São Paulo to Zoom’s Developer Summit and Microsoft’s continued revamp of Teams, we’re watching the foundations of business communication get rewritten in real time.
📞 Twilio Turns the Page at SIGNAL São Paulo
Twilio laid down five transformative updates at SIGNAL São Paulo on June 26, 2025. Check out their official recap “Building customer experiences in the age of AI” and press release for full details.
- ConversationRelay hits GA – This natural voice AI orchestration is now generally available, enabling developers to bring robust LLM-driven voice agents to life.
- Conversational Intelligence expands – Voice—and now messaging—insights, analyzing sentiment, intent, and more across modalities.
- RCS goes live – Rich Communication Services for brand messaging enters GA in 19 countries this year.
- WhatsApp Business Calling – Launching this summer, Twilio will support voice over WhatsApp.
- Compliance Toolkit beta – A TCPA compliance suite launches in beta later this year.
🎥 Zoom Goes Developer-First with RTMS & Vision-Based RAG
Zoom is shifting from meetings to a full-fledged dev platform. Their official Zoom Developers blog introduced Real-Time Media Streams (RTMS), and their Developer Summit detailed Vision-Based RAG enhancements.
- RTMS (Real-Time Media Streams) – Delivers structured audio, video, transcription, chat, and screen-share data via WebSockets. More details at Zoom RTMS docs.
- Vision-Based RAG – Powers AI that understands what’s shown and said during meetings, in real time.
- Smart Embed v3 – Refined embed APIs for Zoom integration into third-party platforms.
Watch the Zoom Developer Summit 2025 – Opening Keynote for full demos and announcements.
💬 Microsoft Teams June 2025 UX Refresh
In June 2025, Microsoft rolled out a reimagined Teams interface. Read the details on their TechCommunity blog.
- Custom Sections UI – Pin and organize chats and channels.
- Combined Chat + Channels – Unified view reduces context switching.
- Enhanced Calendar Integration – Adds new features and scheduling options.
Additional updates include multiselect emoji reactions, activity feed tagging, and new policy controls. See also coverage on The Verge and US Cloud.
⚙️ Bottom Line
This wave of upgrades signals one thing: static communications platforms are yesterday’s news. Today, context-rich intelligence, real-time orchestration, and seamless UX are the baseline.
Twilio delivers AI-first orchestration—
Zoom moves beyond meetings to real-time media pipes—
Microsoft perfects collaborative user design—
These aren’t just enhancements—they’re table stakes in the CPaaS arms race.
Expect others to follow. Or fade.