Meet the Ultimate Travel Issue Mediator

Recently I took a flight on US Air that was supposed to have Wi-Fi. It didn’t. For me, and my team member who also was on the same flight, that meant a cross country trip during the day, a short connection, and very little time to get things done before an early dinner with a … Read more

Eight Morning Thoughts About Less VoIP Brands, More Services, Etc.

Over the next few years I think we'll begin to see the following: 1. Brand erosion in VoIP-Less brands selling to business, consumers 2. Greater consolidation-It's already started with Smoothstone and M5 getting purchased 3. More services from bigger suppliers-Companies like SalesForce, CA, SAP, Oracle will begin pushing out more services that support VoIP providers, … Read more

Skype Microscoped In the NY Times

In a story clearly orchestrated by Microsoft and Skype PR,  and what has really is the first deep dive look at Skype by a major publication since their offical takeover last October by Microsoft, the New York Times' Nick Wingfield examines what's up with the market leading online real-time communications service. Wingfield did a very good job, … Read more

Are Changes Coming At Polycom?

Today the very influential conferencing industry analyst report, Electronic Telespan which is written and edited by Elliot Gold lobbed a bomb and a hand grenade in the direction of Polycom in the subsription only newsletter. First off Elliot who uses the numbers to guide his business analysis points out the problems at Polycom-basically saying the … Read more

Cable Operators Implement WiFi Roaming

Wi-Fi Signal logo (Photo credit: Wikipedia) Image via CrunchBase Today, many of the USA's cable operators are already passing settlement free phone traffic between one another. Now they are going to become a wireless operator without spectrum costs as the leading MSOs (Cox, Cablevision, Comcast, etc) announced a WiFi roaming offer that's designed to keep … Read more

Why Free Wi-Fi Doesn’t Work

Today, CIO Journal has a story on public Wi-Fi and how customers are clogging the networks at Panera, someting that's nothing new to me. And I'm taking a bite out of it. Back in the day when public hotspots were just starting out, only a few of us were even using public Wi-Fi, and locations were … Read more

Taking Aim and Telling the Truth

A Polycom VSX 7000 camera used for videoconferencing (top) with 2 video conferencing screens for simultaneous broadcast from 2 separate locations. (Photo credit: Wikipedia) Image via CrunchBase Image via CrunchBase Image via CrunchBase Image via CrunchBase I went to bed last night in Paris after just reading Vidtel founder Scott Wharton's transparent post about the … Read more

Boingo Wants You To Connect Safer and More Often

AllThingsD is reporting that Boingo is adding two key elements to their software that lets users connect to WiFi hotspots that are part of their growing network and others which are not.  VPN Crowdsourced hotspots Both elements are steps forward in the game to help people connect and get better access. The one fine line … Read more