TokBox Launches OpenTok with WebRTC For Customer Service

Breaking News–On the second day of WebRTC World in Atlanta, TokBox, now owned by Telefonica Digital, has made some news with a customer service oriented play called OpenTok, reports TechCrunch. This is no surprise, not from them, or the category that TokBox is attacking, as customer service with chat boxes tied to web pages are … Read more

Is WalMart Becoming Your Telco?

TracFone Wireless (Photo credit: Wikipedia) WalMart sells phones, landline and mobile. WalMart sells phone services, both mobile and landline, and I'm not saying they are the operator, but they are bringing out with consistency, services that provide an option to the traditional phone company or mobile operator.  First up, is StraightTalk, which for $45.00 a … Read more

Random Thoughts from an Idle Mind for Saturday May 18 2013

Have you noticed that Google put Hangouts on iOS? And did you see that AT&T is saying the same thing to Google that they said to Apple about FaceTime and data plans…Do you think the billions into the network updates are not buying as much capacity as needed? At the same time the updates to … Read more

Surf In New York Subway Stations

AT&T, T-Mobile and Boingo jointly participated in a media event this week in New York's Times Square Station announcing the arrival of wireless coverage in 30 underground stations operated by the MTA, New York City's transit authority.  Like in London, the coverage and services are tied to existing operators. No information was provided for people … Read more

AT&T Taps Boingo For Global Wi-Fi Roaming

First AT&T cut a data GSM deal with Jasper Wireless. Last week AT&T's Kris Rinne talked about AT&T shouldn't be called a dumb pipe and discussed how the new Ma Bell will do more to lower rates internationally. Today, AT&T tapped Boingo to start to put a dent in coverage holes and give their customers access … Read more

The Who-Won’t Get Fooled Again–AT&T/Verizon and Vodafone-UPDATED

Verizon: Paying Politicians to Rule the Air (g1a2d0047c1) (Photo credit: watchingfrogsboil) What started out as an April Fools' Day story in the Financial Time's Alphaville on Monday has jumped to the rest of the media world and impacted the stock markets around the world. And, honestly, I don't know if it's true. UPDATE-LOOKS LIKE I … Read more

Ins and Outs Are Hurting Conference Calls

Like many of you, I live on conference calls. Meet me on the bridge is a standard part of our vocabularly, with calls on the calendar to avoid a call you're expecting being missed by a call you didn't expect. Yesterday on a conference call using Citrix's GoToMeeting with James Tagg, CTO and Founder of … Read more

The App Store Onslaught

 (Photo credit: Wikipedia) Have you noticed at which the number of apps being updated in the Apple App Store has increased lately? Between new apps being launched along with updates and bug fixes for iOS 6 as well as to work more and better with the iPad Mini, the volume of updates since Thanksgiving has … Read more

T-Mobile is Buying More Than Spectrum and Customers

English: T-Mobile logo (Photo credit: Wikipedia) The MetroPCS acquisition by T-Mobile in the USA is going to be about more than just spectrum and customers. It's about technology.  While AT&T and Verizon diddle about trying to keep the next guy down, T-Mobile is about to leapfrog and be the USA's equivilant to Three in the … Read more