Six Apart deserves credit for great support. I had a login problem on my new iPad. I fired off a note and by this morning it was replied to and fixed. The problem was minor, but the impact major.
The second shout out goes to the Apple Business accounts team. As I was just back from traveling the idea of standing in line for two new iPads on Friday was a non starter. Fortunately, as a business customer that wasn’t needed. At 8 PM I stopped by and got the two new units.
That’s customer service done right.
It is nice to see firms realize the value of “good” customer service. There are still ton of them who fail to appreciate this.