Getting Visible at ITExpo

In today’s media-saturated world, it can be tough for brands to get noticed. With so much noise and clutter out there, how can you make sure your brand story is heard? When I host the panel Getting Visible: Telling Your Brand Story at IT Expo on February 13th in Fort Lauderdale, FL, we’ll dve into … Read more

More On AI Writing Tools

Artificial intelligence is rapidly changing the landscape of many industries, and writing is no exception. There are now a lot of AI tools available that can help writers improve their work, so I decided to take a look at some of them. I also wanted to express how using AI tools has helped me personally … Read more

For Amazon, Its Chime Time

It’s been a while since Amazon Chime was in mainstream telecom news. Chime is the cloud-based communication service that Amazon acquired in February 2018. Back then, many people in the VoIP world were scratching their heads, wondering what Amazon would do with it, largely thinking it would be a part of Amazon Connect, the customer … Read more

Why Teachers Are Wrong About ChatGPT

Back in the 80’s when I was in college I was the king of online access for research. While other students were spending time in the libraries researching their papers, gathering information, I was using DIALOG, a service Lockheed-Martin operated, plus a bunch of other services that I had access to. Back then those services … Read more

Wine: Tasting vs. Drinking

Over the past few months, since returning home from Italy and my extended European work, I realized I’d drifted away from “wine tasting” and moved more into “wine drinking.” For many, the two may appear to be the same on the surface. But they’re not. Tasting wine involves a lot more spitting, far less consumption, … Read more

Traffic Problems for Carriers

For many years Skype was the alternative to using your regular phone number. While other services like Truphone, Free World Dialup, Gizmo Project and more all were around as VoIP alternatives, millions of people flocked to Skype to call their friends and family, as well as used it internally as their “private” phone service. In … Read more

STIR/SHAKEN Explained

STIR/SHAKEN has been in the news as the FCC takes a more aggressive posture to prevent the abuse and scams impacting the public. But just what is STIR/SHAKEN? To put it in plain English, STIR/SHAKEN is a technology used to combat robocalls, which are automated phone calls that are often used for scams or spam. … Read more

Wake up and Smell the Coffee

If you like coffee, like I like coffee, then this story about the best coffee shops in the world in Luxury Columnist is just up your alley. Coffee shops are not just places for espresso and cappuccino anymore. Around the world, coffee shops have become a beacon of hope, relaxation and culture. Each one has … Read more

Why ChatGPT is The Era’s Netscape

Having been an online pioneer since 1980 or so, back when services like The Source and Compuserve were giants, and AOL was only a twinkle in someone’s eye, far off and waiting for a web to first come along, it’s always amazing to watch a game-changing technology come to life.   It got me thinking … Read more

Who Is Doing What With AI?

With ChatGPT in the news so much this past week, I thought I’d highlight some examples of AI-based services that are currently available from leading cloud companies like Google, Microsoft and Salesforce. Let’s start with Salesforce: Einstein Vision: Allows users to analyze and interpret images using deep learning techniques. Einstein Language: Provides natural language processing … Read more