The current obsession with phone number longevity as a trust signal in fraud detection is, I believe, becoming increasingly problematic. Let me break down why I think those organizations are approaching this all wrong: First, let’s consider what’s happening in the mobile landscape: The fundamental assumption that a long-held phone number equals trustworthiness is falling … Read more
It’s almost 2025, and America’s telecommunications landscape has undergone a remarkable transformation. Donald Trump’s pending return to the White House has ushered in an era of streamlined decision-making, backed by a cadre of pro-business appointees who champion infrastructure improvements and private-sector innovation. Elon Musk, meanwhile, is not only launching rockets and electric cars but also … Read more
Apple’s latest iOS 18.2 update is like a dream come true for VoIP apps and the dizzying number of UCaaS and CCaaS providers, and I can’t help but feel the buzz of possibility in the air. Remember when we used to be stuck only with Apple’s native dialer as the only default option on our … Read more
Here’s my TL;DR post that is on LinkedIn. Well, well, well, the walled garden has started to show some cracks. Apple, the company famous for its tight control over its ecosystem, has taken an unexpected step in iOS 18.2 that could be described as nothing short of revolutionary—for Apple, at least. The tech giant is … Read more
Well, well, well… Look who’s finally loosening their grip on the reins! Apple, the tech giant known for its “our way or the highway” approach, is taking a surprising turn with iOS 18.2. And let me tell you, it’s about damn time. So, what’s the big deal? Apple finally allows users to set default apps … Read more
Have you ever wondered why some brands just feel more authentic than others? Why certain companies seem to have an almost magnetic pull on their customers? I’ve been thinking a lot about this lately, and I’ve come to realize that it all boils down to one thing: a great backstory. Let’s face it, we’re living … Read more
The Architecture of Identity isn’t just about building a brand. It’s about defining your reason for existing in the world. It’s about knowing who you are at the core and expressing that identity with clarity, simplicity, and purpose. It’s not enough to be a company that makes products. You have to be a company that … Read more
Have you ever wondered why some brands stick in your mind while others fade away?It’s not just about having a great product or service. It’s about telling a story that captivates your audience and turns them into loyal fans. As someone who’s been in the tech and communication world for years, I’ve seen firsthand how … Read more
The Architecture of Identity is not just a brand exercise; it’s your company’s most valuable asset. Forget the gimmicks, forget the fluff—this is about defining exactly who you are, what you stand for, and why your customers should care. Your Vision? It’s the North Star. It’s the reason your business exists, and every decision should … Read more
For over 20 years William Ryan and I have been applying the concept of hashtag#storytelling known as “The Architecture of Identity” to brands and businesses the world over. Over the coming weeks, we’ll tell its story in different ways to help founders, marketers, and decision-makers understand why “the AofI” is so important and why they … Read more
