I've been using Zipcar for almost ten years. When it first started the customer service was like what you experience with venture backed companies that want to grow. They lived by the rule that the "customer is always right" and their field force was on top of vehicle maintenance. Along the way, Zipcar proved how … Read more
Everyday, Monday through Friday, I put out a newsletter entitled, The COMUNICANO. If you want to subscribe, it's totally free, and you can easily sign up to receive it. The newsletter is an eclectic mix of stories affecting the changing technology landscape that effects us. Each edition can vary in length from about 8 to just … Read more
Today Dialpad announced they raised $50 million more from a group of prior investors and one new one. Skype, which is seeing a flattening on user growth, announced a more mobile like version for the desktop, while giving the prior version an end of life date of September 1. At the same time 8×8, a … Read more
Over the past half a dozen years or so I have gotten very familiar with wines that have the touch of "the Grenache God" Philippe Cambie. Cambie advises hundreds of producers, large and small, on winemaking and more, and while each maintain their own style, a credit to Cambie for not trying to make them … Read more
I have a friend whose mobile phone died over the weekend. Another close friend had their phone drop into water. In both cases their mobile number was the way people stayed in touch with both, either by phoning them up or by text. And, since in both situations, their phones were dead, they were out … Read more
It's been just over three years since I moved away from San Diego, and yet, between friends and business interests, I still keep tabs on things. But I'll admit, I missed the news about Bruce Bigelow passing away. Bruce was not a close friend, but he was in the world I'm in, a colleague of … Read more
Seriously, I don't know what the huffing and puffing is all about when it comes to mobile broadband TV in the media. The European's have had tv over mobile broadband for years. What's more, the consolidated delivery of fixed line phone, broadband, tv and mobile with the same features has been happening across the EU … Read more
Tsahi has a transcript of a really good interview with Vonage CEO Alan Masarek on his BlogGeek.me blog along with a video. In reading the interview, it struck me that Vonage has clearly moved into the business communications market fully, following the successful integration of all of their acquisitions which included two Comunicano clients, Simple … Read more
I had to laugh in a very twisted way as I read the Wired article today entitled "The Hustlers Fueling The Cryptocurrency's Marketing Machine." No not because in some ways with some clients past and present I could be easily cast in that lot, but more because of the similarities of what my agency, Comunicano, … Read more
Like many, I've been a Skype user forever. I also use WhatsApp, Facebook's Messenger and a host of other "calling apps." Many of my calls are scheduled, so it's UberConference or Zoom and sometimes GoToMeeting or WebEx. For some "personal" calls its a combination of Apple's FaceTime and Google's Hangouts. And as far as the … Read more
