Andy Abramson

Businesses Going VoIP?

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If your business is planning to go VoIP the survey referenced here may give you some pointers. The study says that ShoreTel and Nortel offered the least-expensive start-up costs, while Avaya and Cisco prices were the highest.

SBC Seems to Be Hedging

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In what is clearly meant to be both a hedge against losing money to VoIP competitors by slowing them down by charging them more, SBC has also at the same time made a move that could potentially make their VoIP service less costly. In a tarriff filing today, SBC wants to charge ISP’s more if … Read more

VoIP Needs To Be Part of An ROI Strategy

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A report out of South Africa has a touch of FUD and a hint of hedging about VoIP being adopted in the country that has lots of potential to be a major player in the outsource market. We’re seeing stories like this in markets where the traditional telcos have had near monopoly stature and now … Read more

Microsoft Getting VoIPY

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The folks at Microsoft are very much into VoIP and have been for many years. SIP has been part of the Windows XP OS since it was released and those who knew how to do it were able to hack Windows Messenger and make it a SIP end point. Microsoft, which is one of Level … Read more

Customer Service Part 2

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I want to thank all of you who have taken the time to be of support via your comments. The Gateway LCD monitor situation got resolved on Monday, via the intervention of a Gateway VP of Client services and their Director of Call Centers. Seems about everything that could go wrong, did go wrong in … Read more

VoIP tax and regulation issue far from settled

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The VoIP tax and regulation issue far from settled on the state level. With the California local municipalities trying to charge the VoIP providers a tax the local issue may be an even hotter debate topic. After two days, I’ve yet to hear back from the “consultant” Don Maynard, a Silicon Valley attorney, who is … Read more

More on SBC VoIP Efforts

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The Detroit New recaps much of what we know already about SBC’s planned entry into VoIP. What wasn’t reported and actually tossed a MSO PR type for a loop was the fact that SBC will make the VoIP available to any broadband user. That includes customer of other DSL providers and cable providers of high … Read more

Comcast Going VoIP in 2005-UPDATED

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A rumour circulating from folks close to Level 3 has Comcast coming out with VoIP in a big way next year too. The rumour is likely based upon Sandford Bernstiens Craig Moffit’s analyst report of last week. Here’s what I’m hearing but it may not be fully accurate so I’m hedging as a brief long … Read more