For nearly two decades, I’ve watched cloud communications morph from novel disruption to mainstream infrastructure. And now, Contact Center as a Service (CCaaS) is on the verge of something even bigger—a reinvention that’s powered not just by tech, but by timing. With global market forecasts projecting a climb from $8.55 billion in 2024 to as … Read more
I’ve been thinking about something that doesn’t get nearly enough attention in tech circles: what happens when the next third of humanity comes online? Thanks to low-cost satellite internet, we’re looking at potentially 2.6 billion new users joining the digital world – and their experience will be fundamentally different from anything we’ve seen before. These … Read more
Back when Yahoo, Microsoft, and Google were the digital gatekeepers, we watched a generation of VoIP startups try to wedge voice into the web. Some succeeded. Others got acquired or disappeared. But now, the power players aren’t who they used to be. Today, it’s OpenAI, Anthropic, Google with Gemini, and Mistral that are shaping the … Read more
Over the years, I’ve seen a fair share of overhyped tech promises fade as fast as they came—especially in communications. But every so often, something comes along that doesn’t just tweak the way we communicate—it reshapes it entirely. VoIP did that. Unified Communications got us closer. And now, we’re looking at the next big evolution: … Read more
Over two decades of watching the #telecom and #VoIP evolution, one thing has remained constant—change. From softswitches to SIP trunks to the rise of cloud-native communications, transformation has been a constant drumbeat. But nothing, and I mean nothing, has the potential to redefine customer experience, compliance, and business value like the rise of the vCon: … Read more
Back in 2005, I wrote on VoIPWatch how SIP wasn’t just a signaling protocol—it was a business enabler. Some carriers got it. Most didn’t. Those who leaned in—like Free World Dialup and later Vonage—helped catalyze the modern voice ecosystem. The rest? Well, they clung to legacy gear and woke up one morning, replaced by Skype … Read more
Every so often, something comes along in the comms world that makes you stop, squint, and say, “Wait, haven’t we seen this before—but different?” That’s why, in the spirit of VoIPWatch, I’m launching vCON Watch here on andyabramson.com The launch is timely because much like VoIP in 2004, that’s where vCons are right now. A … Read more
Every generation gets a “where were you when” moment—Man on the Moon, the launch of Windows 95, the iPhone keynote. In tech, these moments are inflection points: the places where pace, adoption, and public imagination collide. For my money, nothing in the last half-century comes close to the velocity of end-user-facing AI since the launch … Read more
I’ve been watching technology evolve for decades now, and there’s something fascinating happening right under our noses. It’s not the splashy AI image generators or chatbots making headlines — it’s something more intimate, more transformative, and potentially more profound. I’m talking about what I’ve started calling “Thought Processing” — a new category of tools designed … Read more
Charter + Cox Is A Cable Mega-Deal That’s More About Survival Than Strategy The proposed $34.5 billion Charter-Cox merger might seem like a traditional consolidation play, but make no mistake—this is more trench warfare than conquest. It’s the legacy cable guys suiting up for battle, not just against each other but against a wave of … Read more
