Every generation gets a “where were you when” moment—Man on the Moon, the launch of Windows 95, the iPhone keynote. In tech, these moments are inflection points: the places where pace, adoption, and public imagination collide. For my money, nothing in the last half-century comes close to the velocity of end-user-facing AI since the launch … Read more
I’ve been watching technology evolve for decades now, and there’s something fascinating happening right under our noses. It’s not the splashy AI image generators or chatbots making headlines — it’s something more intimate, more transformative, and potentially more profound. I’m talking about what I’ve started calling “Thought Processing” — a new category of tools designed … Read more
Charter + Cox Is A Cable Mega-Deal That’s More About Survival Than Strategy The proposed $34.5 billion Charter-Cox merger might seem like a traditional consolidation play, but make no mistake—this is more trench warfare than conquest. It’s the legacy cable guys suiting up for battle, not just against each other but against a wave of … Read more
Notion’s latest announcement isn’t just a product update—it’s a paradigm shift that underscores a broader trend I’ve chronicled for nearly two decades: the consolidation of communication and collaboration into unified platforms. Since the early days of Skype, SightSpeed, and HighDef Conferencing, I’ve watched how voice, video, and meeting tech evolved from standalone services into deeply … Read more
Notion’s new AI Meeting Notes feature is a direct challenge to standalone meeting transcription and note-taking apps like Grain, Fathom, Fireflies, Otter, Granola, and others, fundamentally changing how teams capture and use meeting content. Here’s why: ⠀Streamlining and Minimizing the Need for More Apps ⠀Why Output and Integration from Standalone Apps Becomes Obsolete In essence, … Read more
The future of work is being shaped by AI assistants that don’t just listen. They understand, organize, and act across the platforms professionals use every day. Two standout services leading this transformation are Notis and The Librarian. Both harness the power of voice, but their unique integrations and intelligent automation are redefining how we interact … Read more
I’ve never been an “I told you so” but with the looming integration of Claude AI with vCons, especially with Zapier, I see it as a landmark moment in the evolution of business communications—and a direct realization of many of the ideas that I have been writing about for nearly 20 years on VoIPWatch (now … Read more
Our Past paves the Road Ahead The telecom industry is buzzing about Voice AI’s potential to revolutionize how we communicate across UCaaS, CPaaS, and CCaaS platforms. After reviewing the latest trends, I’m seeing three major developments that are genuinely changing the game – though perhaps not as dramatically as some vendors would have you believe. … Read more
I’ve been in a toxic relationship for years — with my inbox. You know the feeling: that constant pull to check notifications, the anxiety of an unread count climbing higher, the Sunday night dread of Monday morning’s email avalanche. But I’m here to tell you that I’ve finally broken free, and the liberation has been … Read more
The AI hype train is running at full steam, but interestingly, two key executives who should be its biggest champions—CIOs and CMOs—are often the ones applying the brakes. I’ve been watching this resistance pattern emerge, and it’s fascinating how similar yet distinct their concerns are. Let’s break down what’s happening here. The business world has … Read more
