How AI Thought Processing Is Transforming Business Communication Here’s the brutal truth: most executives have been faking their way through meetings for decades. Half-listening while frantically scribbling notes, missing critical insights while wrestling with whether that action item belongs to Marketing or Finance. The age of meeting theater is over. AI-powered thought processing tools like … Read more
Over the past two decades, I’ve seen innovation cycles that came and went. Some felt fast, others foundational. What we’re witnessing in 2025 clearly falls into the second category. Just like SIP and VoIP once redefined our communications backbone, today, AI is rewriting the rules of the game—permanently. ~How AI is Revolutionizing the Telecom Industry~ … Read more
I’ve been watching the meeting productivity space evolve for years, and here’s what most teams don’t realize: AI notetakers aren’t just transcription tools. They’re communication multipliers that fundamentally change how business gets done. Let me be direct. After working with hundreds of startups and companies in transition of all sizes, I’ve seen every flavor of … Read more
Sometimes a product integration happens that doesn’t just feel inevitable—it feels right. That’s the sense I got connecting Grain’s new Model Context Protocol (MCP) to Claude. We’ve long been promised a smarter future, but most of it has been flash over function. This isn’t that. It’s what happens when two platforms don’t just shake hands—they … Read more
By Andy Abramson The communication technology industry just hit another watershed moment. And if you’ve been reading VoIPWatch over the years, you’ll know I’ve been tracking these tectonic shifts since before the word “unified” was added to “communications.” Back then, I would chronicle this on an almost daily basis. The stakes were high then, and … Read more
Zoom just dropped a major update to its Zoom Spaces offering, and it’s more than just a refresh — it’s a reimagination of the hybrid workspace experience. For those of us who have been watching the evolution of collaboration tech since the days of dusty Polycoms and analog handsets, this is Zoom doubling down on … Read more
Artificial intelligence is having a moment, and it’s a moment that’s evolving into an era. But that era won’t be built on just horsepower and hype. It needs something far more foundational: trust. And now we’re seeing that foundation take shape with the convergence of AI Trust Frameworks and vCons—virtual conversations packaged with verifiable memory. … Read more
For nearly two decades, I’ve watched cloud communications morph from novel disruption to mainstream infrastructure. And now, Contact Center as a Service (CCaaS) is on the verge of something even bigger—a reinvention that’s powered not just by tech, but by timing. With global market forecasts projecting a climb from $8.55 billion in 2024 to as … Read more
Back when Yahoo, Microsoft, and Google were the digital gatekeepers, we watched a generation of VoIP startups try to wedge voice into the web. Some succeeded. Others got acquired or disappeared. But now, the power players aren’t who they used to be. Today, it’s OpenAI, Anthropic, Google with Gemini, and Mistral that are shaping the … Read more
Over the years, I’ve seen a fair share of overhyped tech promises fade as fast as they came—especially in communications. But every so often, something comes along that doesn’t just tweak the way we communicate—it reshapes it entirely. VoIP did that. Unified Communications got us closer. And now, we’re looking at the next big evolution: … Read more
