WhatsApp: The Silent Front Door to AI Over the last two decades, we’ve watched communications shift, from desktop dialers and browser-based apps to mobile-first, message-driven interactions. We’ve seen the rise (and often the fall) of platform plays. But now, as AI becomes the next wave, the real story isn’t in new apps. It’s in existing … Read more
After diving into the merged findings from Bessemer’s “State of AI 2025” and Janelle Tang’s Next Big Teng’s analysis, I’m struck by how the AI startup landscape is crystallizing into a fascinating dichotomy. Three years post-ChatGPT, we’re seeing the market mature in ways that tell us a lot about where things are headed. What’s immediately … Read more
A few weeks back, I shared my early take on Agentic AI and why it matters. At the time, it felt like I was seeing around corners. This week confirmed it: Agentic AI isn’t just coming. It’s already here, and the pace of activity is dizzying. Let’s start with security. CrowdStrike’s Falcon platform helped bring … Read more
Zoom just rolled out a major set of upgrades, and if you’re watching the collaboration space closely, this is more than just a routine refresh. It’s a signal: Zoom wants to own more of your workday. The June 30, 2025, updates position Zoom as more than a video meeting app. It’s now a serious platform … Read more
By Andy Abramson The communication technology industry just hit another watershed moment. And if you’ve been reading VoIPWatch over the years, you’ll know I’ve been tracking these tectonic shifts since before the word “unified” was added to “communications.” Back then, I would chronicle this on an almost daily basis. The stakes were high then, and … Read more
When colleagues dismiss sophisticated AI implementations with phrases like “oh that’s just your AI,” they inadvertently expose their own technological illiteracy and psychological biases. This reductive commentary reflects a fundamental misunderstanding of modern AI capabilities and reveals deeper issues of workplace envy and resistance to innovation. The Knowledge Divide The “just AI” dismissal reveals a … Read more
Zoom just dropped a major update to its Zoom Spaces offering, and it’s more than just a refresh — it’s a reimagination of the hybrid workspace experience. For those of us who have been watching the evolution of collaboration tech since the days of dusty Polycoms and analog handsets, this is Zoom doubling down on … Read more
From Smart Assistants to Strategic Allies: How Super Agents Are Reshaping the AI Battlefield (2022–2025) We’re not in chatbot territory anymore. Back in the day, I watched how early communications players like Skype and Vonage rewired global voice services. Fast forward to 2025, and we’re watching the AI revolution do to task execution what VoIP … Read more
The Interface Revolution Is Already Here, And It’s Reshaping Everything If you’ve been watching the “interface-first” revolution unfold for a while now, you already know what’s striking isn’t that it’s coming—it’s that it’s already fundamentally reshaping commerce while most businesses remain oblivious to the shift. The evidence is everywhere if you know where to look. … Read more
I’ve been thinking about something that doesn’t get nearly enough attention in tech circles: what happens when the next third of humanity comes online? Thanks to low-cost satellite internet, we’re looking at potentially 2.6 billion new users joining the digital world – and their experience will be fundamentally different from anything we’ve seen before. These … Read more
