Today I played around with ChatGPT to see what it could do to develop a call recording routine for Twilio. In less than thirty seconds I had a call recording routine, that included transcription and forwarding of the transcript by email, for any Twilio enhanced number. I found this very interesting, more as a starting … Read more
Let’s face it, Southwest Airlines is in a heap of hurt right now, and their response to the current crisis situation has been at best, mediocre, and that’s giving them a lot of grace. Granted they are being told what to do and what to say by so many lawyers, advisers and internal executive managers, … Read more
As the recent Southwest Airlines meltdown has shown, aging technology can create serious problems for airlines and their passengers. Long wait times, difficulty rescheduling flights, and staff reductions have all contributed to the chaos that has unfolded. While chat services have tried to alleviate some of the burden, they are not enough to solve the … Read more
For years brands and companies have been investing in loyalty. Loyalty programs were the core of customer relationship management. Every customer was encouraged to sign up for the loyalty program so the company could have them on their customer rolls and market directly to them. Those programs, which were at the core of what was … Read more
Watching the World Cup is always a thrilling experience, and it’s easy to get caught up in the excitement and drama of the competition. However, as I sat glued to the TV during the most recent tournament, I couldn’t help but feel that something was missing. As much as I enjoyed the intense battles between … Read more
In the modern business world, cloud-based services have become increasingly popular. In Telecom we’re constantly hearing about two of the most common cloud-based services that are being used today. Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS). While these two services on the surface appear to share many similarities, they … Read more
It was about a week ago that 8×8 announced the departure of CEO David Sipes. Now it seems the company is starting to sell off some of the assets they acquired to reshape the business and focus on what appears to be their telephony and call center operations. The first asset jettisoned is Callstats to … Read more
Back in the earliest of days on the World Wide Web index sites were the rage. In many ways, Yahoo was the first to create a massive index that was adopted, even though there were many other smaller sites. Search became the buzzword and AskJeeves, Excite, GO2 and more were all the rage, and then … Read more
A conferencing service, Sessions 2.0 has hit Product Hunt today with their relaunch. Much like Around and other new services that have come to the market, they are aiming at Zoom and Microsoft Teams. In a funny way, by the comparisons made, services like WebEx and GoToMeeting have been made mostly irrelevant in the narrative … Read more
The highly touted hire, David Sipes, who was credited with being the power behind growth of RingCentral where he was COO, has been released from his role “without cause” by 8×8 reports MarketWatch. The angle most are reporting are the decision was made around the decline of 8×8’s stock price. It was only a few … Read more
