Reading that tailgating won’t happen at the National Football Championship game was initially dumbfounding. Tailgating and football go hand in hand. It’s as much a national pastime, as it is a regular happening at football games pro and college. So while some were quick to incorrectly blame the ownership of SoFi Stadium in Los Angeles, … Read more
Recently I had to change newsletter platform providers as Twitter is shutting down Revue, which was just about the best around. I decided to stay on the lo-code, no-code path, and decided on MailerLite, which is as close as I’ve found to what Revue did for me, though not nearly as rapid when it comes … Read more
The telecommunications sector has seen its share of changes over recent years, but the introduction of Artificial Intelligence (AI) in the Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS) industries may have some of the most far-reaching implications. AI allows companies to address customer needs faster and more effectively, while … Read more
In the last few years, Food Delivery Services such as Glovo, Deliveroo, UberEats, GrubHub and DoorDash have seen an incredible rise in popularity. It is undeniable that ordering food online has become a way of life for many people. But what’s becoming increasingly clear is that these delivery services are now facing a day of … Read more
Today I played around with ChatGPT to see what it could do to develop a call recording routine for Twilio. In less than thirty seconds I had a call recording routine, that included transcription and forwarding of the transcript by email, for any Twilio enhanced number. I found this very interesting, more as a starting … Read more
Let’s face it, Southwest Airlines is in a heap of hurt right now, and their response to the current crisis situation has been at best, mediocre, and that’s giving them a lot of grace. Granted they are being told what to do and what to say by so many lawyers, advisers and internal executive managers, … Read more
As the recent Southwest Airlines meltdown has shown, aging technology can create serious problems for airlines and their passengers. Long wait times, difficulty rescheduling flights, and staff reductions have all contributed to the chaos that has unfolded. While chat services have tried to alleviate some of the burden, they are not enough to solve the … Read more
For years brands and companies have been investing in loyalty. Loyalty programs were the core of customer relationship management. Every customer was encouraged to sign up for the loyalty program so the company could have them on their customer rolls and market directly to them. Those programs, which were at the core of what was … Read more
Watching the World Cup is always a thrilling experience, and it’s easy to get caught up in the excitement and drama of the competition. However, as I sat glued to the TV during the most recent tournament, I couldn’t help but feel that something was missing. As much as I enjoyed the intense battles between … Read more
In the modern business world, cloud-based services have become increasingly popular. In Telecom we’re constantly hearing about two of the most common cloud-based services that are being used today. Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS). While these two services on the surface appear to share many similarities, they … Read more
