It’s clear to me that BellCanada lives in the telco world circa 1980. After reading Mark Evans post about how Bell Canada screwed the pooch and decided to wipe out a no-frills low end cell and VoIP play it’s clear that the same kind of thinking that was evident in the music industry on the … Read more
If the telcos would spend time fixing customer service issues instead of prolonging agony of the consumer a lot of these kinds of complaints would just stop. It doesn’t take much to do things right, but it does take work to do things wrong.
As many readers know Martin Geddes and I both have had our share of issues with T-Mobile on different sides of the Atlantic, so it’s somewhat ironic that the exact opposite type of customer service experience occurred with his former employers, Sprint in my life. Over the past few months I’ve flown through airports in … Read more
As many readers know Martin Geddes and I both have had our share of issues with T-Mobile on different sides of the Atlantic, so it’s somewhat ironic that the exact opposite type of customer service experience occurred with his former employers, Sprint in my life. Over the past few months I’ve flown through airports in … Read more
As many readers know Martin Geddes and I both have had our share of issues with T-Mobile on different sides of the Atlantic, so it’s somewhat ironic that the exact opposite type of customer service experience occurred with his former employers, Sprint in my life. Over the past few months I’ve flown through airports in … Read more
Pal Mark Orchant, ZDNet’s Office Evolution Blog, is featured on another pal, David Spark’s Sprint podcast, the Communications Insider. It’s a 25 minute podcast that tells you things you never knew that help make your Treo even better.
Polycom is a company that pretty much owns the desktop conference room speakerphone market. While many competitors exist, if you walk into boardrooms of companies you find Polycom’s distinctive starfish speakerphone, but with yesterday’s purchase of Spectralink Polycom is going portable. This is a very good sign for the WiFi handset market as well as … Read more
The HP Halo video meeting solution is not the same a what we all experience with desktop or laptop video conferencing. Neither is Cisco’s Telepresense. Both require lots of bandwidth. Ten megabites for Cisco I’m told by people who should know. A new blogger on the scene, Gil Zino, who had experience at ITXC in … Read more
First Disney failed in the MVNO space and now it looks like another MVNO may be teetering on the steps to oblivion. Helio, the highly touted, but very short on delivery company had the opportunity to really be a different kid of carrier but instead has just become another Sprint in a different wrapper. The … Read more
Jim Courtney points out that in the game of trademarks and copyrights some who lay claim may indeed be violators themselves.
