As I started to read Ted’s very logical but almost to altruistic post about music and iTunes all I kept thinking was of MP3.com which was kidnapped by the music industry through the courts. If the industry, courts and lawsuits hadn’t slowed down MP3.com the idea would be very much alive and well today. Every … Read more
So the story in Stuff.co.nz about JaJah is mostly a rehash of what we know, until you get to the last four paragraphs. It’s there that the story takes a very interesting twist, and that twist is one I have been waiting to have happen. It’s when the carrier starts to fight back using the … Read more
There is no question that Google is looking to justify a significant investment in dark fiber, so while there is some FUD associated with this, I tend to think that there is also a great deal of truth that bandwidth and capacity is getting scarcer, especially for consumers.
Last weekend I wrote a thought piece on the lack of innovation in not only VOIP but in companies and placed the root of the problem at being how marketing is so misunderstood by so many who make new products, services and companies possible. So, when I read Dameon’s thoughtful post about boring hardware, I … Read more
First, as I commented recently on one of the KenRadio.com daily newscasts, I am unconvinced that Apple and Cisco won’t in the end be working together. Here’s three reasons why…and it starts with the concept of “the enemy of my enemy is my friend.” 1. Apple is the enemy to Microsoft and Microsoft and Cisco … Read more
Leanne has a post about PhoneGnome’s newest feature, Reach Beyond. It’s a neat way to call your regular called friends in a manner similar to T-Mobile’s Faves.
It’s clear to me that BellCanada lives in the telco world circa 1980. After reading Mark Evans post about how Bell Canada screwed the pooch and decided to wipe out a no-frills low end cell and VoIP play it’s clear that the same kind of thinking that was evident in the music industry on the … Read more
If the telcos would spend time fixing customer service issues instead of prolonging agony of the consumer a lot of these kinds of complaints would just stop. It doesn’t take much to do things right, but it does take work to do things wrong.
As many readers know Martin Geddes and I both have had our share of issues with T-Mobile on different sides of the Atlantic, so it’s somewhat ironic that the exact opposite type of customer service experience occurred with his former employers, Sprint in my life. Over the past few months I’ve flown through airports in … Read more
As many readers know Martin Geddes and I both have had our share of issues with T-Mobile on different sides of the Atlantic, so it’s somewhat ironic that the exact opposite type of customer service experience occurred with his former employers, Sprint in my life. Over the past few months I’ve flown through airports in … Read more
