I’ve never been an “I told you so” but with the looming integration of Claude AI with vCons, especially with Zapier, I see it as a landmark moment in the evolution of business communications—and a direct realization of many of the ideas that I have been writing about for nearly 20 years on VoIPWatch (now … Read more
There’s a moment every founder, every leader, must confront: When the business grows beyond the original pitch deck, the startup phase, or the launch press release—and suddenly, the narrative no longer holds. It’s not because the company’s product failed or the team lost its edge. It’s because the story—the cohesive, contagious, consistent, and credible narrative—fractured. … Read more
In professional sports, the margins between winning and losing aren’t just narrow—they’re microscopic. Every play, decision, and word spoken by players, coaches, and staff has the potential to impact outcomes. Yet, much of that valuable conversation—whether it’s strategic talk in the locker room, scout discussions in the war room, or sideline chatter during a game—gets … Read more
I’ve been tracking the enterprise communications landscape for years now, and I can tell you — Enterprise Connect 2025 is shaping up to be more of a transformative gathering than in recent years. As I scan through the agenda for the March event at Orlando’s Gaylord Palms, I’m struck by how dramatically the conversation has … Read more
The End of an Era: Microsoft Pulling the Plug on Skype The news dropped late last week that Microsoft plans to retire Skype in May 2025, and I’m seeing the tech community split into several predictable camps: Those who see this as inevitable given Teams’ ascendance and Skype’s declining relevance. Those lamenting the loss of … Read more
I’ve been watching the email productivity space for years, and I’ll be honest – most “revolutionary” solutions end up being mere iterations on the same tired concepts. But something interesting caught my attention this week: Cora, a new email platform as a service from Every that’s making some ambitious claims about reimagining our relationship with … Read more
The world of experiential marketing is at a turning point, and I’ve been watching its evolution closely—especially in the Middle East, where the pace of change is fascinating. Let’s take a moment to break down where we are today and where we’re headed. Three Forces Reshaping Experiential Marketing Looking at the landscape, three major trends … Read more
In the ever-evolving landscape of digital productivity tools, I’ve come across a standout application that redefines the art of transcription and thought processing. SuperWhisper. SuperWhisper is not just another transcription app—it’s a sophisticated platform designed to elevate digital note-taking and creative workflows. What makes SuperWhisper exceptional isn’t just its functionality, but its intuitive grasp of … Read more
Artificial intelligence (AI) is rapidly transforming the telecommunications industry, driving a wave of innovation and change across all segments. From optimizing network performance and enhancing customer service to enabling personalized experiences and creating new service offerings, AI is revolutionizing how telecom carriers, UCaaS providers, CPaaS suppliers, and mobile operators conduct business and interact with customers. … Read more
The current obsession with phone number longevity as a trust signal in fraud detection is, I believe, becoming increasingly problematic. Let me break down why I think those organizations are approaching this all wrong: First, let’s consider what’s happening in the mobile landscape: The fundamental assumption that a long-held phone number equals trustworthiness is falling … Read more
