SalesForce.com In the Call Center

This acquisition by SalesForce.com shows how far reaching their efforts to bring cloud computing to the epicenter of business really is. For companies and developers in the Mashup and Voice XML space this will provide a lot of opportunities, and mean that SalesForce.com’s AppExchange becomes a key driver and promotional vehicle for companies that can … Read more

WiFi In the Air is Back

TechCrunch reports that Aircell is launching WiFi in the Sky today. As a person who used to choose his flights by which airlines had Airfone and later which airlines offered the ill fated Boeing Connexion service for International travel, I’m happy to hear this service is now a reality. So, while there’s no VoIP allowed, … Read more

Playing The Platform Game

Uber Analyst, Jon Arnold, is back from vacation and he has his game face on. In a TMCNet post Jon drills down on the reasons why BT was so fast to pay what the did for Ribbit. He then goes on to highlight Mobivox’s moves with Jajah and the reasons why ifByPhone are both companies … Read more

For Whom The Bell Tolls

Over on DSL Reports is a note that AT&T has stopped putting new customers on their VoIP platform called CallVanatge. While current customers are not affected, it looks like any new additions are a thing of the past for the foreseeable future. As a CallVantage customer, I have yet to have any major issues other … Read more